Product Support Specialist

Full Time
Saline, MI
Posted
Job description

  • Repair Dossier Review for correctness of warranty application as it applies to LSL and either LLI or LTS.
  • Maintain Out-of-Scope Repair logbook and coordinate with Shop Planners and Records department, regarding exchanges.
  • Track workshop status for various in-house repairs / retrofits, both internal and external.
  • Maintain and update applicable departmental databases that are used company wide.

Responsibilities

  • Communicate with internal departments for proper implementation of upgrades / retrofits based on customer demands.
  • Examine, and analyze Repair Dossier’s to assess accuracy, completeness, and conformance to reporting and procedural standards.
  • Perform analysis of Repair Dossiers as they relate to the aircraft removal for accounting and warranty personnel as required.
  • Advise Technical Support Analyst about issues such as, but not limited to, improper warranty application, quoting errors, shop practices and shipping practices.
  • Interpret Service Bulletin commercial conditions and be able to disseminate the information.
  • Provide Customer Services Team with assistance as required.
  • Maintain various department databases on a regular scheduled time frame.

Competencies

  • High school diploma or GED (2-year college degree preferred) with 2-5 years of relevant position-related experience; or a combination of education and experience.
  • NOTE: Below skills / knowledge base / abilities will be developed with Guidance and Training from Technical Support Staff.
    • Effective communication and interpersonal skills.
    • Aptitude for detail-oriented work.
    • Capable of working through potentially stressful situations.
    • Complete tasks despite opposition or barriers.
    • Strength in establishing priorities, working independent, and proceeding with objectives with limited supervision to meet company objectives.
    • Understanding of technical documentation.
    • Ability to problem solve.
    • MS Office proficiency: Beginner to Advanced.

Our Offer

Flex time start, comprehensive benefits package that includes major medical, dental and vision insurance; 401K plan with company matching up to 6%, paid vacation and personal days.

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Melissa Silva at: melissa.silva@liebherr.com.

Liebherr is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

Liebherr - One Passion. Many Opportunities.

The company

Liebherr Aerospace Saline, Inc. continues to be the first and best choice for the supply of products and services for Liebherr’s aerospace and transportation partners in the Americas. Liebherr-Aerospace Saline, Inc. is committed to achieving superior stakeholder satisfaction through continual improvement, regulatory compliance and best value solutions. The company supports customers of Liebherr’s Aerospace and Transportation systems division through technical assistance, repair and sales.

Location

Liebherr Aerospace Saline, Inc.

Saline, MI

United States (US)

Contact

Melissa Silva

melissa.silva@liebherr.com

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