Myrtle Beach, SC

TRACKING CODE

8543

JOB DESCRIPTION

Essential Job Responsibilities/Expectations

• Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-workers in accordance with our Service Excellence Standards and Core Values.
• Responds immediately by acknowledging new arrivals in a courteous manner
• Answers telephone within three rings using good customer service skills to ascertain the nature of the call
• Delivers accurate and legible messages to appropriate person within 15 minutes of the call
• Repeats key information when taking messages to ensure accuracy
• Uses proper telephone etiquette when receiving and transferring calls; speaks clearly and concisely and exercises tact and diplomacy
• Maintains confidentiality in talking with patients, upholding policies and setting an example
• Directs patient to complete new patient information forms and insurance information and enters the data in the computer
• Verifies established patient information
• Informs patient of their financial obligation, collecting co-pays, co-insurance and payments on bad debt before being seen
• Obtains assignment and authorization signatures, copies of insurance cards, and necessary claims forms
• Verifies Medicaid eligibility, making sure correct Medicaid carrier is set
• Schedules appointments in a timely manner
• Handle Fax inbox daily
• Files all information into the charts
• Maintains confidentiality of records and follows office policy regarding the release of information
• Puts accurate charges on superbill and total for each patient
• Confirms that the superbill has a diagnosis and has been signed by the physician
• Collects the amount due from each patient, if anything was missed at check-in
• Posts transactions and registers payments on the system and completes the daily report
• Balances revenues to match deposits and receipts
• Help train new employees
• Open communication with staff and providers

Qualifications /Training:

• Minimum of two-year experience in health care.

Licenses/Certifications/Registrations/Education:

• Minimum of a High School Diploma/GED from an accredited school

WORK SCHEDULE

Full time

JOB LOCATION

Myrtle Beach, SC, United States

POSITION TYPE

Full time