OrthoVirginia, Virginia's largest provider of expert orthopedic and therapy care, is currently seeking a full-time, experienced Practice Manager to join our team! Along with a collaborative, team-oriented work environment, our outstanding employment package includes competitive salaries, excellent medical, dental, and vision benefits, paid time off (PTO), a generous 401k incentive plan, short-term and long-term disability insurance, life insurance, and a company-wide wellness program.

Position Summary

Plans, organizes, and directs the clinical and administrative functions of the designated offices. Supervises all non-physician office staff and ancillary personnel. Coordinates activities to accomplish the goals of the practice and the office. Works with the management team and office staff to coordinate the functions of patient care services across the entire practice.

Primary Functions & Accountabilities

• Engages staff to achieve departmental and practice goals; prioritizes responsibilities and objectives so goals may be accomplished.
• Responsible for the recruiting, training, and performance management of staff; defines staffing requirements and selects well-qualified candidates for positions consistent with position requirements.
• Demonstrates proper stewardship of practice finances by ensuring that spending practices are responsible, affordable, and sustainable.
• Interacts with physicians and physician leadership on a professional and competent level, instilling confidence and trust.
• Establishes and maintains credible working relationships and provides the highest level of customer service to patients, physicians, outsider providers/vendors, and internal customers.
• Sets clear performance criteria and evaluates staff on a timely basis, taking corrective action as needed to improve performance deficiencies.
• Applies individual knowledge to continually develop and implement best practice in area of expertise.
• Coordinates patient care activities with administrative and clinical staff
• Assists office staff in identifying and solving patient care problems
• Assists in the development and dissemination of policies and procedures
• Provides the COO, physicians, and Accounting Department with practice statistics and performance data as appropriate
• Develops and manages the office budget; Maintains the office revenue cycle
• Demonstrates detailed knowledge of the office's financial performance and regularly updates physicians
• Applies the principles of personnel management to enhance organizational functions
• Develops programs to assure employee satisfaction and retention
• Counsels employees and performs disciplinary action when appropriate and completes documentation according to policy
• Controls time and attendance; reviews and approves payroll; and addresses staffing needs
• Makes recommendations to COO for employment actions; conducts timely annual performance evaluations and competencies on all personnel.
• Maintains personnel files according to policy
• Supervises staff in reducing error rates to avoid billing problems, coordinates schedules, vacations, and sick leave coverage
• Assures staff are collecting referrals, pre-certing procedures, and validating insurance coverage

Knowledge, Skills & Abilities

• Excellent oral and written communication skills
• Excellent organizational and time management skills
• Ability to independently make decisions and solve problems immediately
• Ability to work with all levels of personnel and patients
• Demonstrated skill in dealing with interpersonal issues and employee/customer relations.
• Ability to maintain confidentiality of patient and employee information.
• Knowledge of basic office equipment, Microsoft Office, and practice management systems

Position Requirements

• Bachelor's Degree required; Healthcare Administration preferred
• 3-5 years progressively responsibility management experience