Job description

TITLE: Phlebotomist
DEPARTMENT: Laboratory
FLSA: Non-Exempt

JOB SUMMARY:
Provides adult and pediatric phlebotomy service to the inpatients and outpatients served by Pullman Regional Hospital. Orders and processes laboratory test and works closely with others in the laboratory to ensure immediate, courteous and comprehensive responses to requests for service or concerns about specimens and related matters. Performs billing and coding functions in the laboratory.

QUALIFICATIONS:
Education/Training: High school diploma and equivalent technical school training or Phlebotomy Certification.

Experience: Typing skills are required. Previous phlebotomy experience is preferred.

License/Registration: Healthcare Assistant License A in the State of Washington.

Population Served: Neonatal, Pediatric, Adolescent, Young Adult, Middle Age, and Elderly.

ESSENTIAL FUNCTIONS:
Planning and Prioritizing
1. Organizes and prioritizes laboratory orders.
2. Prioritizes responsibilities and demonstrates the ability to reprioritize activities to achieve better results.
3. Works well with coworkers to ensure that the workflow is consistent but flexible.
Information Gathering
4. Ensures that the specimen collected and the doctor’s orders are in agreement.
5. Ensures that the specimen collected and the requisition are appropriately and accurately matching which includes but is not limited to two identifiers.
6. Ensures all of the appropriate information required for laboratory testing is accurate and available as needed.
7. Gathers and processes appropriate information for laboratory testing and ICD-9 coding and billing.
Decision-Making
8. Monitors laboratory requests fro both the nursing floor and the doctor’s office for appropriateness of time of draw, medications given, and other information that might affect the outcome of the laboratory order.
Communication
9. Counsels and educates the patient healthcare providers and patients about laboratory orders and collection of specimens.
10. Communicates laboratory results to the appropriate healthcare provider.
11. Communicates with patients, families, visitors, peers and other healthcare workers and laboratory coworkers in an open, positive and respectful manner, maintaining customer service focus at all times, while embracing the culture of the organization.
12. Maintains patient confidentiality at all times.
Technical Proficiency
13. Demonstrates knowledge and understanding of specific laboratory testing requirements.
14. Demonstrates knowledge and skill necessary to provide care appropriate to all populations served including babies, children and elderly patients.
15. Demonstrates knowledge and understanding of special requirements for laboratory tests that are sent to outside reference laboratories.
16. Continually demonstrates the ability to learn and use new skills such as working with computer systems and data entry.
Teamwork
17. Initiates and fosters collaboration with the patients, family members, peers, and other healthcare providers to ensure quality patient outcomes.
18. Collaborates with coworkers working towards achievement of organizational and departmental goals.
19. Is wiling and able to work closely with others.
20. Is able to communicate effectively.
21. Is supportive of contributions of coworkers.
22. Demonstrates the value of team concept on a consistent basis.
23. Participates in solving departmental and interdepartmental issues in a constructive manner.
24. Fosters a team environment by providing orientation and training to new members and assists coworkers as needed.
25. Is willing to work with others in the laboratory to continually evaluate procedures for quality control and improvement.
Quality
26. Identifies areas to be considered for improvement and participates is quality improvement studies.
27. Is willing to learn or explore new work methods.
Outcomes
28. Is concerned with performing day to day tasks following regulatory guidelines to produce observable quality outcomes.
29. Adheres to dress code, appearance is neat and clean, wears PPE at all times during specimen or patient contacts.
30. Wears identification while on duty. Uses computerized punch time system correctly.
31. Attends staff meetings and reads all monthly staff meeting minutes.
32. Demonstrates sound professional judgment consistent with clinical training and experience.
33. Performs other duties and accepts responsibility as assigned.
Personal Education
34. Maintains competence required for this position by completing annual education and training requirements when available.
35. Reviews literature related to position.
Work Effectiveness
36. Consistently draws blood competently and expediently with as little patient discomfort as possible.
37. Documents data for laboratory testing including accuracy in labeling of specimens and entering laboratory requests and ICD-9 coding in the computer.
38. Complies with all requirements related to risk management, safety, security, fire, and infection control.
39. Keeps the laboratory areas and equipment clean, neat, well organized and in good repair.
40. Reports any malfunctioning equipment to the maintenance department immediately.
Reliability
41. Is punctual and dependable.
42. Reports to work on time and as scheduled.
43. Completes work within designated time.
44. Keeps track of timed laboratory draws.
45. Communicates effectively any information either verbally or in writing that is necessary for completion of laboratory testing.
Education of Others
46. Provides instructions to patients and other healthcare workers about laboratory requirements for tests.
47. Educates appropriately those patients in specific age categories such as the elderly or very young.
Creating a Safe Work Environment
48. Performs all aspects of patient care in an environment that optimizes patient safety and reduces the likelihood of medical/healthcare errors.
49. Identifies safety concerns and actively seeks to resolve these issues.
50. Cleans and supplies venipuncture trays. Maintains work areas. Orders supplies as needed.
Stewardship
51. Assumes the willingness to be accountable for the well-being of the larger organization by operating in service, rather than in control, of those around us.
52. Represents the organization in a positive and professional manner.
Ethical Conduct
53. Consistently communicates and collaborates with colleagues about decisions which involve legal and ethical issues.
54. Complies with all organizational policies regarding ethical business practices.
55. Communicates the mission, ethics and goals of the organization, as well as the focus statement of the department.

NON-ESSENTIAL FUNCTIONS:
1. File laboratory orders.
2. Reviews and updates forms as needed.
3. Reviews and updates laboratory policies and procedures.
4. Participates on hospital and departmental committees.
5. Performs other non-essential functions as requested.

PHYSICAL DEMANDS:
Sitting: 25%. Standing/Walking: 75%.
Occasional lifting/carrying of phlebotomy trays and laboratory supplies weighing up to 20 pounds.
Occasional climbing of stairs to reach other levels of the building.
Occasional crouching to retrieve items in low cabinets.
Frequent fingering to type, write, and use the phone.
Constant talking/hearing to interact with patients and other healthcare providers.
Constant visual acuity for performing phlebotomy and capillary blood collections.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions of the position without compromising client care.

ENVIRONMENTAL CONDITIONS:
Location: Inside; the Laboratory and the nursing units, Emergency Department, and surgical areas.
Occasional driving in order to pick up from and deliver specimens to doctor’s offices, clinics, or other hospitals.
Occasional exposure to wet/humidity from water and frequent hand washing, reagents, cleaning supplies and body fluids.
Occasional exposure to noise caused by hospital and patient alarm systems.
Frequent exposure to laboratory reagents, disinfectants and cleaning solutions.
Frequent biohazard exposure from body fluids.
Occasional exposure to fumes and odors, chemicals and body fluids that are in the Laboratory.
Minimal risk of injury due to proximity of moving parts on computer printer, typewriter, and copier.

Location: Laboratory
Schedule: Full Time, Days, Mon - Fri 10am - 6:30pm

Job Type: Full-time

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