Job description
The Pedego Bike Specialist is responsible for the diagnosis, repair, and maintenance of Pedego Electric Bikes; as well as the building of new bikes. Pedego Bike Specialists are responsible for following Pedego’s customer service standards and communicating effectively with customers.
The Pedego Bike Specialist is responsible for the following:
Customer Service
- Consistently demonstrates a friendly, enthusiastic, positive attitude
- Welcomes customers with a smile and greeting customers with “Hello Fun!”
- Answers phone calls and responds to customers in a timely manner
Mechanical
- Strong understanding and knowledge of bicycle mechanics, components, and tools needed to complete repairs.
- Ability to diagnose mechanical issues and complete estimates.
- Conduct repairs including:
- Diagnose custom Pedego Electric Bike error codes
- Flat tires and tuning wheels
- Bottom bracket adjustments
- Headset adjustments
- Brake adjustments
- Tune-Ups
- Derailleur Adjustments
- Complete bike builds
- Follow company procedures for ordering special parts and submitting warranty claims
Compliance with Company Standards
- Maintains a favorable working relationship with all company employees and keeps a team approach in dealing with fellow employees and customers.
- Contributes to a fun working climate; which helps boost employee morale, productivity, and effectiveness.
- Projects a favorable image of Pedego, inside and outside of the store.
Qualifications:
- Strong interpersonal and communication skills.
- Understands and follows oral and written instructions. Communicates clearly.
- Prior mechanic experience, preferably in a bike shop setting.
- Self-motivated.
- Ability to learn and process information through our systems.
- Great attention to detail and accuracy.
Physical Requirements:
- Ability to move or handle merchandise throughout the store generally weighing up to 60 pounds.
- Ability to lift product overhead generally weighing up to 60 pounds.
- While performing the duties of this job, the employee is regularly required to stand for extensive time periods; while occasionally walking, kneeling, reaching, or sitting.
- Ability to work varied hours/days as business dictates.
Job Type: Full-time
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