Job description
A family of companies and experiences
As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you’ve been hungry and away from home, chances are you’ve tasted Compass Group’s delicious food and experienced our outstanding service. Our 225,000 associates work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today!
great people. great services. great results.
Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.
Job Summary
Responsibilities:
- 2nd Level Support - Research and resolve work orders escalated from the Customer Service team. Assist Customer Service Associates when necessary on incoming calls.
- Mentor Associates as needed with work order resolution. Review activity log in work orders for detail and accuracy and coach Associates when missing or inaccurate information is uncovered.
- Perform real-time root cause analysis on each issue in order to identify gaps in existing solutions and assist in developing new preventive solutions.
- Ability to understand and suggest resolution to issues that arise with current and new business.
- Solid understanding of payroll policies and procedures and consistent application and interpretation of them.
- Strong working knowledge of all payroll applications (including SAP, MyCPM, MySTAFF, MyRequests and other applications) and based on interactions within those applications, able to recommend and implement improvements/enhancements.
- Implement planned, intentional process reviews, document current processes/procedures, automate manual work and eliminate unnecessary/outdated/redundant processes.
- Find opportunities to reduce volumes and improve accuracy on team and within time and attendance system. Monitor off-cycle count for time submission errors in time and attendance solution with concentration on volume reduction.
- Assist with audit review and work with other payroll teams to modify and improve existing audits as well as creating new audits. Perform designated backup responsibility for various projects and tasks as needed.
- Prepare planned trainings for weekly Operations meetings.
Qualifications:
- Bachelor’s degree required
- SAP Payroll experience strongly preferred
- Excellent communication skills
- Ability to work in a confidential environment
- 1 year of Customer Service/Call Center experience; large volume payroll environment preferred
- Knowledge of Microsoft Office package (Excel, Access, Outlook)
Apply to Compass Group today!
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance)
Compass Corporate maintains a drug-free workplace.
Associates at Corporate are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Req ID: 1181514
Compass Corporate
MIRANDA CARTERET
[[req_classification]]
johnandkristie.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, johnandkristie.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, johnandkristie.com is the ideal place to find your next job.