Description

Introduction

Do you have the Emergency Department career opportunities as a(an) Patient Care Coordinator you want with your current employer? We have an exciting opportunity for you to join St. David’s HealthCare which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Benefits

St. David’s HealthCare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Our teams are a committed, caring group of colleagues. Do you want to work as a(an) Patient Care Coordinator where your passion for creating positive patient interactions are valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!

Job Summary and Qualifications

The Patient Care Coordinator is responsible for the programs and resources that support the coordination of Emergency Department patients through complex healthcare environments for the optimization of care, outcomes, and patient experience. Responsible for facilitating patient follow-up through coaching, information transfer, and communication in order to improve continuity of care, enhance the medical management of complex disease, and streamline the intervention process. The Patient Care Coordinator guides patients through the health care system by assisting with access issues, developing relationships with service providers, and tracking interventions and outcomes while consistently providing exceptional customer service. The Patient Care Coordinator drives and fosters a culture of patient and family-centered care and service excellence while improving the patient and family experience and patient relations.

• Reviews patient case lists generated by technology-enabled data triggers to identify patients that could benefit from intervention
• Communicates with physicians (in the hospital and in the community) about patients' potential for referral / follow-up treatment
• Schedule appropriate referrals as noted by the physician
• Coordinates, investigates and resolves consumer grievances concerning the quality of care complaints by providing a formal grievance mechanism for the hospital
• Acts as a liaison between patients, their families, community, physicians, and hospital staff
• Understands problem resolution processes
• Directs the effort to collect, analyze, and evaluate consumer satisfaction data
• Utilizes feedback to facilitate systems improvements to better meet the consumer's needs
• Assists with discharge call backs to patient
• Supports the accountability scorecard process, e.g. process metrics, patient verbatims, close the loop
• Distributes comments to appropriate parties
• Provides tactic follow-up tasks
• Participates in Nurse Leader Rounding
• Promotes confidentiality, respect and dignity for all persons as standards for department and hospital
• Train managers/staff on website use and answer questions regarding use of the Press Ganey website and survey process
• Completes other duties as assigned

What qualifications you will need:

• Associate’s Degree and/or completion of medical training program (LVN, EMT, Paramedic, Therapist, Counselor, etc.)
• One (1) year customer service, customer relations, patient experience or advocacy experience
• Effective communication, relationship building and follow through skills

Preferred skills:

• Bachelor’s Degree
• Nursing or clinical background
• Experience in the Medical Office Setting
• Knowledge of the health care delivery system

This role requires you to be fully vaccinated for COVID-19 based on local, state and /or federal law or regulations (unless a medical or religious exemption is approved).

St. David’s HealthCare, which is one of the largest healthcare systems in Texas and the third-largest employer in the Austin area. St. David’s HealthCare was formed through a unique partnership between HCA Healthcare and two local non-profits — St. David’s Foundation and Georgetown Health Foundation.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Patient Care Coordinator opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.