Job description

Our client, a Global Fortune 50 organization and one of world’s largest distributors of Health care systems, medical supplies & Pharmaceutical products, seeks an accomplished Patient Call Center Representative.

Job Title: Patient Call Center Representative

Duration: 6 months assignment with possible extension

Location: 845 Regent Blvd, Irving, TX 75063

IMPORTANT:

• This is an Onsite Position -Please ensure candidates have reliable transportation.
• Work Schedule - Multiple shifts available ranging between from 8 am-7 pm
• There is occasional OT - both voluntary and mandatory

RESPONSIBILITIES:

• This position is a Key Position within the team who is responsible for answering the phones, providing communication to health care providers, patients and other internal customers.
• They are responsible for coordinating and scheduling patient initials and refill shipments.
• Show initiative and take an enthusiastic proactive approach to work.
• Strong telephone skills.
• Answers incoming phone calls and provides necessary information.
• Contacting patients and gathering essential information for coordination of shipment of prescription.
• Responsible for accurately and completely scheduling medication deliveries.
• Maintains patient records accurately and completely.
• Follows all applicable government regulations including HIPPA and compliance regulations.
• Process prescription refills to includes refill confirmation when appropriate, review pending refills with the supervising staff, generate refill documentation and process third party claims adjudication.
• Accurately process all orders in a timely manner.
• Gather, organize, document, and report clinical data for review and action by the patient care team (pharmacist, nurse, prescriber, as applicable) to include lab data as applicable, results of patient contact documented on the custom assessment and hospitalizations.
• Complete all necessary paperwork, forms, and records according to policy.
• Assist in the prioritization and the progress of patient paperwork through the patient care pathway.

QUALIFICATIONS / REQUIREMENTS:

• High School Diploma college level course work in business or accounting helpful.
• Minimum 3 years reimbursement specialist experience which may include insurance verification, billing, claim adjudication.
• Must have Telephone Customer Service Experience, insurance Knowledge.
• Must have a strong background in Insurance Verification, Data Entry & Customer service skills.
• Call center experience is a must.
• Must have Basic computer skills.
• Skills assessment related to customer service, call center, or MS Office applications is required.

I'd love to talk to you if you think this position is right up your alley, and assure prompt communication, whichever direction. If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you.

Recruiter Name: Jatin Rattan

Title: Senior Recruiter

Job Types: Full-time, Contract

Salary: $17.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Would you be comfortable working onsite at 845 Regent Blvd, Irving, TX 75063?

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 3 years (Required)
• Medical terminology: 3 years (Required)
• Computer skills: 3 years (Required)

Work Location: In person

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