OrthoVirginia, Virginia's largest provider of expert orthopedic and therapy care, is currently seeking afull-time, experienced Patient Access Coordinator - Test Schedulerto join our team! Along with a collaborative, team-oriented work environment, our outstanding employment package includes: competitive salaries, excellent medical, dental, and vision benefits, paid time off (PTO), a generous 401k incentive plan, short-term and long-term disability insurance, life insurance, and a company-wide wellness program.

Position Summary

The Patient Access Coordinator – Test Scheduler is responsible for scheduling patients in person and over the telephone for diagnostic tests and outside referrals. Provides exceptional patient service by and referral sources with scheduling appointments.This position provides exceptional patient service by answering, responding, and routing a high volume of incoming calls from patients, physicians, hospitals, staff and other callers. Adheres to internal protocols to ensure consistency and quality service.Obtains accurate demographic information, and routes patient related questions to appropriate area.

Primary Functions & Accountabilities

• Schedules appointments for diagnostic tests, outside referrals, outside injections and other ordered appointments.
• Coordinates with outside facilities for ordered referrals.
• Works at a speedy and timely pace due to time sensitivity of scheduling patients and ensuring timely delivery of care.
• Reviews insurance coverage and coordinates with revenue cycle and pre-authorization departments when needed.
• Schedule patients for follow-up appointments with providers to review the results of their tests.
• Answers phones and meets with patients appropriately and professionally, providing excellent customer service.
• Effectively communicates with physicians, patients, and other professionals and returns phone calls promptly.
• Direct patient questions and calls regarding medical inquires to the appropriate resource.
• Check out patients and take payments as appropriate/assigned.
• Assist with Epic Work Queues as appropriate/assigned.
• Performs other duties as assigned.

Knowledge, Skills & Abilities

• Schedules appointments for diagnostic tests, outside referrals, outside injections and other ordered appointments.
• Coordinates with outside facilities for ordered referrals.
• Works at a speedy and timely pace due to time sensitivity of scheduling patients and ensuring timely delivery of care.
• Reviews insurance coverage and coordinates with revenue cycle and pre-authorization departments when needed.
• Schedule patients for follow-up appointments with providers to review the results of their tests.
• Answers phones and meets with patients appropriately and professionally, providing excellent customer service.
• Effectively communicates with physicians, patients, and other professionals and returns phone calls promptly.
• Direct patient questions and calls regarding medical inquires to the appropriate resource.
• Check out patients and take payments as appropriate/assigned.
• Assist with Epic Work Queues as appropriate/assigned.
• Performs other duties as assigned.

Position Requirements

• High School diploma or equivalency highly preferred. Applicable work experience may be substituted for educational requirements.
• 1 – 3 years of applicable work experience, preferably in a call center, test scheduling, appointment scheduling, customer service or medical office setting.
• Demonstrated customer service experience.
• Healthcare industry knowledge with an emphasis on physician, clinical and business processes highly preferred.
• Proven ability to provide team work and collaboration.

Education: High School diploma or equivalency highly preferred. Applicable work experience may be substituted for educational requirements.

Certification: None.

Knowledge/Skills/Abilities:

• Ability to maintain excellent customer service relationship with referral sources, patients, physicians and peers.
• Demonstrated ability to make sound judgements.
• Dependable and able to arrive to work on time.
• Willing to adhere to company expectations and policies regarding professional work environment and customer support.
• Demonstrates professional integrity by being honest, reliable and respectful.
• Proven team player and willingness to work in a fast-paced team environment.
• Excellent listening and communication skills in order to fully support patients.
• Takes pride in their work and has a positive outlook.

Experience:

• 2-4 years of applicable work experience, preferably in a call center, appointment scheduling, customer service or medical office setting.
• Experience working in a call center, handling both inbound and outbound calls.
• Demonstrated customer service experience.
• Healthcare industry knowledge with an emphasis on physician, clinical and business processes highly preferred.
• Proven ability to promote teamwork and collaboration.