Under direction of the Rural Health Clinic (RHC) Patient Access Supervisor, the Patient Access Representative is responsible for providing exemplary customer service to all incoming patients and visitors, handling all incoming telephone calls and collecting information from patients.

Essential Duties and Responsibilities:

• Provide exemplary customer service to all patients, visitors and vendors
• Greet arriving patients
• Answer phones, screen calls and take messages
• Handle incoming and outgoing mail
• Prepare electronic and written correspondence

• Support office security by monitoring incoming and outgoing visitors
• Schedule appointments in line with practice protocol
• Take and document medical insurance information
• Collect medical insurance co-payments and balance cash drawer at the end of the business day
• Process medical insurance submissions
• Maintain patient records
• Demonstrates clear ownership of workplace and patient safety.
• Reports mistakes, near misses, adverse events and quality and safety concerns.
• Participates in the development and implementation of safety and quality improvement activities.
• Protects patient confidentiality and abides by all HIPAA and privacy laws.
• Other duties as may be assigned.

Job Qualification Requirements:

Education: High School Diploma/GED required; Associate’s degree preferred.

Licensure/Certification: Certified Revenue Cycle Representative (CRCR) certification encouraged within 1 year of employment.

Experience: Two to three years previous receptionist or customer service experience preferred. Knowledge in the use of standard office machines and computer software. Knowledge of Microsoft Office and scheduling software preferred. Excellent interpersonal skills required. Previous experience in a medical office is preferred.

Physical Requirements: Frequent sitting and occasional periods of standing/walking. Occasionally lift up to 20 lbs.