Are you looking to grow with a company who empowers & believes in their employees? If you have parts sales experience (retail or aftermarket) & you're great with customers, then we want to hear from you! Cumberland International Trucks is seeking an energetic & motivated Parts Counter Salesperson who thinks outside the box to join our growing team in Jacksonville, FL. Among greeting & quoting customers, inventory checks, upselling parts & building business, etc., working as part of a team is a pivotal part of this position. The Parts Counter Salesperson will assist Parts & Warehouse coworkers in greeting and serving our customers promptly and efficiently, providing excellent service that keeps customers returning. We incentivize based on performance with monthly bonuses if internal goals are met.

• 2+ years customer service experience required; dealership, parts &/or warehouse experience desired.

Responsibilities:

• Responding to customer parts or information requests quickly
• Recording information carefully and identifying needed parts using most efficient method
• Determining availability and price information, documenting this as necessary
• Upselling parts that benefit customer need(s); ability to adapt quickly and willingness for advancement
• Increasing aftermarket parts sales, fleet parts sales profitability and overall broaden dealership company base
• Maintain consistent contact with dealership customers, while developing new leads and business (phone and in person)
• Receiving incoming telephone calls promptly and courteously, handling daily transactions
• Help maintain parts showroom displays, parts catalogs and parts counter area in a presentable manner
• Continuing education: staying up to date on regular company training
• Assisting other counterpersons with above tasks as possible

Qualifications:

• Minimum of 2-3 years of Customer Service experience is necessary
• Appreciation for teamwork and sincere desire to contribute as a part of the team
• Excellent communication skills, including an awareness of others and an effective listening ability
• Team player with professional and positive attitude
• High School degree or equivalent
• Mechanical aptitude or experience in automotive or truck mechanics is preferred
• Parts department experience, particularly in a truck dealership or truck aftermarket environment is a plus
• Trade school education in Parts Operations or Transportation Technology is a plus

As a family & veteran-owned International Truck dealer group, we pride ourselves on offering a fun & empowering, customer-first culture with tremendous growth opportunities! If you’re looking to start a Career, Cumberland offers a Career Path- not just a job, we provide a SAFE & positive work environment per our core values: HONOR, READINESS, VICTORY & LOYALTY.

Employee Benefits:

• Work-life Balance / Mentorship Programs / Internship Programs
• 8 Paid Holidays / Paid Time Off (PTO) / Vacation / Paid Birthday Off
• Paid Training / Certification Reimbursement / $500 Employee Referral
• 401-K with Employer Match thru Fidelity / Medical / Voluntary Vision & Dental
• Life and AD&D Benefits & supplemental Life / Short-Term Disability / Voluntary Long-Term Disability
• Wellness Program- earn money by walking / Access to Teladoc – 24/7/365 digital access to doctors

Visit our website to learn more about us!
www.cumberland-companies.com/careers/employee-benefits/

Visit our YouTube page to check out what we're up to!
www.youtube.com/@CumberlandInternationalTrucks/videos

Core Values

• Honor – We honor customer relationships by providing world-class service.
• Readiness – We use all available resources to ensure that we are always ready to address any and all customer concerns and demands.
• Victory – When our customers win, we win.
• Loyalty – We aim to foster customer loyalty by upholding our core values and by keeping our brand promise.

Your Journey Begins Here

Proudly, Cumberland International Trucks was named the 2017 and 2018 Dealer of the Year and 2020 and 2022 Top Company for Women to Work For in Transportation by Women In Trucking Association.

EOE: Cumberland International Trucks is an equal opportunity employer. We are committed to cultivating a safe & positive environment for all employees. All employment is decided solely on the basis of qualifications, merit, & business need.