Job description
CITY OF ELKHART – JOB DESCRIPTION
DEPARTMENT
Lerner Theatre
POSITION
Floor Manager
DIVISION
Lerner Theatre
STATUS
Part-Time
CATEGORY
Hourly
FLSA
Non-exempt
REPORTS TO
Director of Events
DATE
March 2023
JOB SUMMARY
Serve as a representative of management and customer service at Lerner Theatre events and shows, ensuring that all customers of The Lerner Theatre receive an exemplary experience.
PRINCIPAL DUTIES AND RESPONSIBILITIES
- Serve as a floor manager at scheduled events and shows
- Assist part-time staff and Lerner Volunteers in their representation of the Lerner Theatre during events and shows
- Assist patrons as needed to ensure an exemplary customer experience
- Assist in pre-show set-up and post-show clean-up
- Strong crisis management/life safety and decision-making abilities
- Provide feedback to Lerner Management on concerns, issues, etc. during and post-show events and shows for resolution.
OTHER DUTIES AND RESPONSIBILITIES
- Works shows driven by theatre schedule
- Flexibility in weekend and night availability
- Remains flexible to take part in other duties and be a team player
EDUCATION AND EXPERIENCE
- Graduate of accredited high school
- Customer Service experience a necessity
- First Aid experience preferred
KNOWLEDGE, SKILLS, AND ABILITIES
- Ability to multi-task
- Ability to lead and direct in high stress situations
- Ability to work under stress and fast paced environment
- Ability to handle concerns of general public courteously and efficiently
- Ability to read and understand seating charts and facility maps
PHYSICAL, MENTAL, AND VISUAL SKILLS
- Ability to stand for long periods of time
- Ability to stay calm under pressure
- Vision clarity with or without corrective lenses to see adequately in limited lighting
WORKING CONDITIONS
- Fast-paced theatre and office environment that requires interaction with other staff, building partners and promoters
- Constant customer contact
POST OFFER TESTING REQUIREMENTS
- The City of Elkhart is a Drug Free Workplace. Therefore, successfully passing a post offer drug screen is required (random drug testing may be conducted after employment).
- Background checks producing acceptable BMV and criminal history reports required.
POLICY STATEMENT
- The incumbent is required to possess the knowledge, skills, and abilities, and the physical, mental, and visual skills described in this job description to perform the principal duties, responsibilities and essential job functions.
- This job description is intended to describe the general nature and level of work being performed by the incumbent. Principal duties and responsibilities are intended to describe those functions that are essential to the performance of this job and other duties and responsibilities include those that are considered incidental or secondary to the overall purpose of this job.
- This job description does not state or imply that the above are the only duties and responsibilities assigned to this position. Employee holding this position will be required to perform any other job-related duties as requested by the Mayor. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.
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