Job description

Competitive Base Salary PLUS monthly incentives

****401K – PFFCU contributes automatic 6% regardless of employee contribution after 1 year*****

****Career Advancement Opportunities – 85% of Call Center Management began PFFCU career as Call Center Representative****

Set Scheduling – must have the ability to work during our hours of operation.

• Monday - Friday 8am - 6pm
• Saturday 8am - 4pm

Call Center is closed on all major holidays and Sundays.

Location: Bensalem PA

**Remote Work possibilities with Superior Performance**

About Police and Fire Federal Credit Union (PFFCU)

Police and Fire Federal Credit Union (PFFCU) is a not-for-profit financial institution owned and operated by its members offering higher yields on deposits and lower rates on loans, delivered with personal, responsive service at a level unmatched in the financial services industry. Recently PFFCU was named one of the best in state credit unions according to Forbes.

Principal Mission

PFFCU’s commitment to our Employees:

• Employment Stability
• Recognition and Financial Rewards for Superior Performance
• Friendly and Teamwork Oriented Work Environment
• Training the skills staff need to Succeed
• Knowledgeable Managers dedicated to helping staff Succeed

Employee commitment to PFFCU and our Members:

• Member Service
• Teamwork
• Commitment
• Performance

Are you looking for a career with professional growth opportunities?

Do you have a passion for helping others?

Do you enjoy setting goals and reaching them?

If you answered YES to any of the above questions, we are looking for you!

PFFCU’s Call Center Representatives are responsible for providing superior member service to new and existing members. Call Center Representatives are responsible for developing member relationships while following established processes and guidelines in daily activities to recommend the right products and services while providing a high level of integrity and operational efficiency in support of the Credit Union’s goals.

Key Responsibilities:

• Member Service: Be friendly, professional, and possess strong critical thinking and problem solving skills while treating members with respect.
• Sales Results: Engage in needs based conversations to uncover our member’s needs and make meaningful recommendations of products and services.
• Quality of Work: Adhere to all PFFCU policies and procedures and producing work that is thorough and completed with minimal errors while ensuring our member’s information is secure and protected.
• Volume of Work: Make every effort to handle member inquiries efficiently and to completion.
• Product and Operational Knowledge: Develop and maintain a good working knowledge of all PFFCU products, services as well as policies and procedures.
• Teamwork: Willingness to adjust schedule and work additional hours to help meet service levels.
• Dependability: Manage time off appropriately, not calling out unnecessarily and arrives to work on time.
• Professionalism and Appearance: Presents a professional image, demeanor and speaking voice in all interactions with members, co-workers and supervisors.
• Additional Requirements: Ability to learn and adapt to new information and technology.

Desired Skills:

• Highly motivated, enthusiastic self-starter with a strong work ethic
• Demonstrated ability to meet individual goals
• Communicates effectively and confidently
• Superior customer/member service skills
• Strong organizational skills and detail oriented
• Ability to function in a fast-paced and changing environment
• Ability to communicate concisely and clearly
• Ability to work within the Call Center and flexible to work weekends and or extended hours as needed

PFFCU is an Equal Employment Opportunity (EEO) Employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities. PFFCU complies with Philadelphia’s Fair Chance Hiring Law;'
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Work Location:

• One location

Work Remotely

• No

Job Type: Part-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Disability insurance
• Paid time off

Schedule:

• Monday to Friday
• Weekend availability

Experience:

• Customer Service: 1 year (Required)
• Sales: 1 year (Preferred)

Work Location: One location

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