Job description
Company:
Cox Automotive - USA
Job Family Group:
Vehicle Operations
Job Profile:
Dealer Services Specialist II
Management Level:
Individual Contributor
Travel %:
No
Work Shift:
Day (United States of America)
Job Description:
Job Responsibilities:
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Outdoor 90% / Indoor 10% - will be required to work in all weather conditions.
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Monitors vehicle preparation and sale process and communicates with lane, department managers, market sales team, and other coordinators to ensure each vehicle crosses the auction block on sale day and ensures vehicles are re-run if necessary.
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Provides direct communication to customers to ensure their expectations are met and service issues are resolved.
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Educates dealers on all Manheim products and services.
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Investigates, troubleshoots, and resolves customer problems and issues.
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Serves as a liaison between customers, sales teams, and location personnel to reconcile problems and to maintain a high level of customer service.
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Walks vehicles for/with account representative and make recommendations for reconditioning to increase vehicle value.
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Reviews vehicles in sales line-up, locates missing vehicles, and coordinate with customers and operations to ensure that vehicles are prepared for sale (i.e., approval for repairs, frame checks, mileage, and VIN check)
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Maintain communication with vehicle check-in and lot operations to ensure all required processing is completed on dealer vehicles (i.e., recon, inspections, details, mech checks etc.)
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Follow- up as necessary with mechanical shop to determine repair ETAs.
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Coordinate with lot operations and quadrant coordinators to ensure appropriate scanning and organization of account vehicles.
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Review vehicles in sale line up, locate missing vehicles, determine inoperable vehicle and communicate findings to inside Dealer Services team.
Qualifications:
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High School Diploma or equivalent required
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Outdoor 90% / Indoor 10% - will be required to work in all weather conditions.
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Effective communication (written and spoken) and interpersonal skills required
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Ability to work in a high performance, fast-paced team environment
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Computer skills, including ability use Internet and MS Office
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Ability to adapt to and work effectively within a constantly changing environment
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Excellent customer service and problem solving skills required
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Ability to sit or stand for prolonged periods of time
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Ability to perform repetitive tasks
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Manual dexterity
About Us:
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
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