Position Summary

The operations manager is a key management position charged with maintaining and growing existing accounts and managing site managers in various locations. Manages one or more on-site facilities to include, but not limited to, mail, copy and other administrative services in law firms and corporate accounts.

Essential Functions

• 
  Maintain effective written and oral communications with clients, employees and the operations team.
• Assists sales by going on joint appointments to meet with existing and potential clients.
• Prioritize work and deploy staff as required to ensure customer needs are met in regards to on-time delivery of services and quality of work.
• Manage the recruiting process.
• Expands existing business, manages renewals and oversees contract amendments.
• Ensures all work standards are met on a consistent basis.
• Manage the budget and controls expenses effectively at assigned sites.
• Ensures all work standards are met on a consistent basis by IST site employees.
• Ensures that site managers accurately prepare and distribute management reports to the client in a timely and consistent manner.
• Insures maximization of productivity through efficient use of standard operating procedures.
• Develops new procedures to improve the operation of the sites and to lower operating costs.
• Manages, trains and coaches site managers and develops a work environment that promotes high motivation and customer satisfaction.
• Ensures the proper and safe use of all equipment used by employees.
• May be required to assist in implementing new site start-ups outside of home state.
• May be required to travel to other locations outside of home state to manage sites.

Job Requirements:

Education: College Degree or Equivalent.

Experience: Four-ten years experience managing multiple and different law firm accounts

involving on-site, mail/copy operations.

Specific Skills:

• Knowledge of Microsoft Office (Word & Excel) and familiarity with computer basics is preferred.
• Ability to communicate both verbally and written with customers and other employees both one-on-one and during meetings.
• Knowledge of supervisory techniques to manage, motivate and train employees.
• Ability to prepare reports and present information to customers.
• Must have attention to detail and critically think through and resolve problems.
• Must have customer service skills and be able to maintain a consistent, high level of service.
• Must have ability to multi-task, manage multiple accounts and establish priorities.
• Must have experience managing on-site, law firm accounts involving mail/copy operations.

Contact

Joe Carroll, SPHR, CMF

Vice President, Human Resources

Certified Career Coach

IST Management Services, Inc.

404-582-8859

Company Background