Job description

• Develops and analyses departmental sales & MIS reporting to identify trends and recommend actions to address
• Researches commission and fee reconciliation items based on data from Broker/Dealer platform
• Monitors annual required minimum distributions (RMD’s) to ensure compliance across the business; encouraging automation wherever possible
• Responsible for payroll/commission administration and automation
• Leveraging Broker/Dealer platform, monitors and reports on profile of the business; changes and trends
• Responsible for the administration, enhancement and maintenance of the departmental CRM system
• Assists Management in the development of and training to specific quality assurance standards for the team; Develops and reports on metrics measuring operational activity and service quality.
• Manages departmental vendor contracts; responsible for coordinating due diligence for any new vendors and periodic risk assessments of existing relationships
• Assists in business development projects, such as marketing efforts and promotional campaigns; responsible for developing and reporting appropriate metrics to gauge efficacy
• Responsible for filing materials for marketing review with Broker/Dealer platform
• Provides internal customer service as required for recurring issues internally and with business partners
• Troubleshoots escalated or time sensitive issues with broker-dealer operations as required
• Helps maintain all corporate records and books and records for all registered branch offices
• Helps to identify and implement efficiencies to improve productivity and service levels of back office
• Performs other job-related duties as assigned by Manager

Job Competencies:

• Participates as an active and contributing member of a team to achieve goals. Works cooperatively with other team members, involves others, shares information as appropriate, and shares credit for team accomplishments.
• A strong work ethic, excellent communication skills, high commitment to confidentiality, strong interpersonal skills, and high integrity are necessary.
• Displays a high level of effort and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve.
• Capable of handling routine tasks quickly and accurately with a very strong attention to detail.
• Must possess a high level of initiative and commitment to client service, including the ability to provide a high standard of service to clients through a friendly communication style and professional demeanor.
• Exceptional organizational skills with ability to prioritize and multi-task with attention to detail.
• Ability to report back in an efficient, systematic, and timely manner to other staff/management on tasks completed, and next steps required.
• Ability to analyze, collect, and communicate complex information.
• Ability to work in a deadline driven environment.

Education and Experience Requirements:

• BA/BS required; a bachelor's degree in business and/or finance or economics is preferred
• Experience in financial services industry is required (3+ years)
• Minimum 1-3 years customer service experience
• Strong computer skills (MS Office, database management experience desirable)
• Proficient with Microsoft Excel
• FINRA Series 6 or 7 required with the ability to obtain additional licenses (Series 65/66 and Life, Accident and Health insurance) within 6 months of hire.
• Excellent oral and written communication skills
• Strong attention to detail
• Ability to work in a deadline driven environment with minimal supervision
• Strong problem solving and organizational skills
• Ability to maintain confidentiality

Job Type: Full-time

Pay: $70,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Professional development assistance
• Retirement plan

Schedule:

• Monday to Friday

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Chelmsford, MA 01824: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• Customer service: 3 years (Required)

License/Certification:

• Series 6 (Preferred)
• Series 7 (Preferred)

Work Location: In person

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