Job description
Description:
Job Summary
Essential Duties and Responsibilities
Other duties assigned as needed
Skills and Abilities
Education and/or Experience
- This position is for onsite AV assistance only and is responsible for collaborating with our client’s management team and other company employees to deliver an array of customer service focusing on integration and installation assistance in conference rooms. The role will focus on conducting 'Room Sweeps' at the assigned customer locatiom to identify issues related to Audio/Video devices and configuration.
Essential Duties and Responsibilities
- Operate and test daily functionality of all AV and integrated conference rooms
- Perform routine testing and problem diagnosis for projectors microphones speakers amplifiers & LCD/Plasma Displays
- Perform preventative maintenance to resolve problem or identify resolution to appropriate vendor or manufacturer
- Troubleshoot AV/V problems last minute as required as well as non-critical situations
- Assist with company meetings/functions that require use of AV infrastructure (audio video conferencing webcasting visual display or projection and control system (AMX Crestron) operations
- Interact with client Customer Help Desk ticketing system to respond to end user requests
- Coordinates with client staff to determine AV basic infrastructure requirements for any new conference room or media design
- Setup and breakdown of all onsite meetings
- Daily system testing to ensure equipment and room functionality
- Responsible for escalating all “next level” break fix issues to their manager for resolution
- Ensure all AVS spaces are presentable for use
Other duties assigned as needed
Skills and Abilities
- Effective communication and interaction with employees clients and colleagues and the ability to work effectively with all levels of the organization
- Ability to test equipment and perform basic troubleshooting
- Ability to work and think independently and ensuring to meet deadlines
- Basic computer knowledge
- Knowledge of basic signal flow for audio video and control
- Ability to balance multiple tasks with changing priorities
- Strong organizational skills and excellent attention to detail
- Excellent communication and interpersonal skills both verbal and written
- Demonstrated customer service focus and client communication skills
- Valid Driver’s License and a Motor Vehicle Record that meets AVI-SPL driving standards
Education and/or Experience
- Minimum high school diploma or equivalent
- Demonstrated working knowledge of AV practices and procedures
- Videoconferencing experience including operation call set-up and equipment
- Experience and knowledge of web conferencing tools such as MS Teams, WebEx a plus
Working Environment
- 100% onsite role at a customer site in Washington, DC
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