Job Summary

Responsible for ensuring World Class Customer Experience by all front office staff; responsible for a broad scope of accounting and HR-related administrative and management duties

Essential Job Duties

• Hire, train, motivate and monitor performance of Customer Service Reps, as necessary
• Work closely with General Manager to create a team environment producing high performance results
• Create and maintain a front office environment of World Class Customer Experience through example and oversight of front office team
• Provide direct reports with clear expectations and the necessary tools, training and information to effectively perform their jobs
• Ensure R.O. file accuracy and SOP, DRP and regulatory (BAR) compliance during repair and prior to vehicle delivery
• Provide accurate and timely payroll and HR-related administration and recordkeeping for all center associates
• Maintain Accounts Receivables, Accounts Payable accounts and Cash Handling procedures to company standards
• Other duties as assigned

Skill/Requirements

• Associates degree in related field or equivalent combination of education, experience and training that provides the required knowledge and skills
• Bachelors degree preferred
• Minimum 4 to 6 years of customer service experience
• Ability to effectively communicate with others, oral and written
• Advanced knowledge of general office management. A/P, A/R, payroll, etc.
• Organizational, multi-tasking; adapts easily to fast-paced environment
• Personable, friendly demeanor with a World Class customer service approach to internal and external customers
• Maintains a well-groomed, professional appearance

Physical Requirements / Working Conditions

Position is based in a climate controlled, professional office environment with moderate noise levels. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Specific vision abilities required by this job include close vision requirements due to computer work. Regularly required to talk or hear. Frequently required to stand; walk; use hands to handle or feel; and reach with hands and arms. The job may require lifting up to 20 lbs and long periods of sitting while working at desk. In the event that travel is required, must be able to uphold the stress of traveling.