Job description
At North Platte Physical Therapy, our goal is to bring cutting-edge treatment and state-of-the-art care to patients in rural Wyoming and Nebraska, with a focus on the best possible patient care. At the same time, we believe in taking care of our employees for the long-haul. That is why we take great pride in providing excellent continuing education and professional development programs alongside a retirement program that is second to none in the United States. Our Cheyenne North location is seeking a full time office assistant to join our team.
Our office assistants are the frontline in providing outstanding customer service and give the first impression of our organization to each patient. Their responsibilities are wide ranging and can vary day to day, but the number one duty is to create and maintain a pleasant, welcoming, and positive environment for our patients by providing exceptional customer service in addition to their other duties.
Office assistant duties and responsibilities include scheduling meetings and appointments, ordering office/clinical supplies, greeting visitors, communicating with patients about their accounts, and providing general administrative support to our team. Ultimately, the office assistant aids the office manager to ensure the smooth running of the office, and step in where needed to provide superior care to patients and enhance their experience while attending therapy.
Responsibilities:
- Greet patients arriving for treatment.
- Schedule patient appointments with Physical Therapists and Physical Therapist Assistants
- Distribute and/or collect patient medical history paperwork, insurance information, provider referrals, etc.
- Create patient profiles and perform insurance benefit checks to determine information regarding deductible, copay, coinsurance, out of pocket maximums, visit limits, referral requirements, prior authorization requirements and precertification requirements.
- Collect payment from patients at check in time.
- Respond to records requests from medical offices, lawyers, insurance companies and patients.
- Check for ending and expired referrals.
- Run lost patient report weekly and reach out to patients who have expiring referrals.
- Run Missing Notes report and distribute to staff to ensure providers are keeping up with paperwork.
- Maintain and balance office checking account after each purchase.
- Run collections reports and send letters to patients with past due accounts who are approaching collections.
- Call patients with outstanding balance every 30 days to request payment.
Requirements:
- Experience with office software (EMR, Mac/PC, Gmail, spreadsheets, and databases).
- Ability to accurately handle administrative duties.
- Excellent listening, verbal, and written communication skills.
- A passion for providing excellent customer service.
- Highly organized, resourceful, and a quick learner.
- Reliable, punctual, and conscientious with excellent attention to detail.
- Willing to step in and do what needs to be done to ensure the best possible patient care.
Pay: From $13.00 per hour
Benefits:
- Health insurance
- Paid time off
- Professional development assistance
- Retirement plan
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Cheyenne, WY 82001: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
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