Job description
Salary Range: $19.0800 - $29.3200 /hour
Job Summary:
The Customer Service Specialist serves our patients, members, and providers.
Responsible for answering phone calls and scheduling patient appointments. Triages phone calls as necessary. May conduct patient/member pre-certification to ensure coverage for appointments and medical care. With the assistance of data and technology, they function as a liaison and ensures a high value and personalized experience.
Responsible for answering phone calls and scheduling patient appointments. Triages phone calls as necessary. May conduct patient/member pre-certification to ensure coverage for appointments and medical care. With the assistance of data and technology, they function as a liaison and ensures a high value and personalized experience.
- For Hoag Clinic: Member Advocate I
- For Revenue Cycle: CPS Specialist
Education and Experience:
- High School Diploma or equivalent
- 1-3 years of customer service experience
License Required: N/A
License Preferred: N/A
Certifications Required: N/A
Certifications Preferred: N/A
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