Job description

Member Service Representative/Teller

N.E.W. Credit Union is hiring a full time member service representative/teller for our main office located in Oconto Falls, WI

The Member Service Representative serves as a liaison between the member and the credit union. Provides account information by phone or in person, as well as information on the full range of credit union products and services. Opens accounts for members, resolves issues, and professionally handles the member’s daily needs. Provides a variety of transactional services to members.

Duties and Responsibilities:

• Greet and welcome members and visitors to the credit union in a professional manner. Provide prompt, efficient, and accurate service in the processing of transactions.
• Provide in-person and by-telephone general and specific service-related information concerning credit union products or services according to policy.
• May respond to email, voicemail or other electronic requests submitted by members, again providing professional, prompt, efficient, and accurate service and information.
• Respond to members’ requests and/or direct them to the appropriate person for specific information and assistance.
• Open new accounts, service existing accounts and provide members with all necessary information for membership.
• Handle requests from members for transfers of shares to loan payments, share withdrawals, check requests, share certificate transactions, line of credit advances, and any other requests received from members.
• Promote and educate on credit union products and services based on member’s needs.
• Process member mail and night deposit transactions. Open vaults.
• Mail receipts when requested. Mail checks to members as indicated by policy and procedure.
• Research accounts for deposit, withdrawal, and loan-payment discrepancies.
• Provide information on investment alternatives to members wishing to deposit funds with the credit union.
• Assist members in balancing their accounts.
• Completion of payroll deduction, automatic transfer and direct deposit information.
• Assist members in opening individual retirement accounts. Perform IRA transactions.
• Complete CVR renewals.
• Closing duties: scan checks, balance vault, branch close, close vaults
• Complete verifications on member accounts promptly.
• Answer phones as needed.
• Other duties as requested by management

Job Type: Full-time

Pay: From $14.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Work Location: One location

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