Job description

Join the A&J Team: Exciting Opportunity for a Member Care Representative!

The Apprentice and Journeymen Training Trust is currently seeking a highly motivated Member Care Representative to join our team. This temporary position has the potential to transition into a rewarding full-time role. If you're looking for a chance to showcase your administrative skills and be a vital part of our organization, this is the opportunity for you!

As a Member Care Representative at the A&J, you will be at the forefront of our business, providing exceptional support and assistance. Your key responsibilities will include:

• Answering and resolving incoming telephone calls with a smile, ensuring excellent customer service and problem-solving skills.
• Assisting our valued members in signing up for classes online, making their experience seamless and enjoyable.
• Managing general administrative duties such as filing, scanning, and organizing documents to maintain a smooth workflow.
• Utilizing your strong Excel skills to generate insightful reports from our proprietary database, contributing to our data-driven decision-making processes.
• Collaborating with a supportive team, completing various office duties assigned to ensure efficient operations.

To thrive in this role, you should have excellent communication skills, a friendly demeanor, and a passion for providing top-notch customer service. We value individuals who are detail-oriented, organized, and can manage multiple tasks effectively.

We are seeking candidates who possess the following qualifications:

• Thrives in a fast-paced environment and excels under pressure.
• Consistently handles high call volumes with accuracy and attention to detail.
• Demonstrates excellent customer service skills, ensuring a positive experience for every interaction.
• Strong verbal communication skills to effectively engage with the internal team.
• Bilingual in Spanish, enabling seamless communication with Spanish-speaking individuals.
• Proficient in MS Office Suite (Word, Excel, PowerPoint) to effectively perform various tasks.
• Experienced in routing incoming and outgoing calls through multi-line phone and computer-based systems.
• Demonstrated ability to greet and assist visitors, maintain visitor logs, and provide directions as needed.
• Motivated and eager to grow professionally within the A&J Training Trust Fund.
• OPEIU Local 537 Union Membership is a plus if being considered for full-time hire.

Required Education and Experience:

High school diploma or equivalent/college education preferred.

Minimum of 1 to 3 years of relevant experience as a Member Care Representative, Customer Service Representative, Receptionist or in a related administrative position. We are open to considering candidates with varying levels of experience to find the best fit for our team.

What We Offer

Competitive salary of $20.25 per hour. 8 am - 4:30 pm (Monday through Friday)

40 hours per week on site.

The A&J believes in taking care of our full-time employees beyond the workplace. We are committed to providing the following benefits to support your overall well-being, enhance your financial security, and foster a positive work-life balance. If selected for full time hire you may take advantage of the following benefits:

• Enjoy well-deserved breaks and relaxation with our generous paid time off and vacation policies, allowing you to recharge and spend quality time with family and friends.
• Prioritize your well-being with our health insurance coverage, providing peace of mind and access to a wide range of medical services and treatments.
• Take care of your dental health with our top-notch dental insurance, ensuring you have access to quality dental care and a confident smile.
• Protect and maintain your vision health with our comprehensive vision insurance, ensuring clear vision and eye care services.
• Plan for your future with confidence through our pension plan, designed to support your long-term financial goals and provide stability in retirement.
• Amplify your financial future with our 401(k) plan, allowing you to save and invest for your retirement with ease.
• Safeguard your loved ones with our life insurance coverage, offering financial protection and security in the face of life's uncertainties.
• Union perks and discounts on insurance, shopping, travel and more!

Who Are We?

Welcome to the Apprentice and Journeymen Training Trust Fund of the Southern California Pipe Trades, affectionately known as "The A&J."

At The A&J, we take pride in our mission to provide exceptional education and training to apprentices and journeymen in the plumbing, pipefitting, and welding industries throughout Southern California. With our nine state-of-the-art training centers, we offer comprehensive programs that empower individuals to excel in their piping careers.

Our apprentices embark on a transformative 5-year journey, combining on-the-job experience with rigorous study to become skilled journeypersons. We believe in investing in our workforce, encouraging journey workers to continually enhance their skills, qualifications, and certifications through ongoing education opportunities. These opportunities foster growth and development, promoting leadership abilities in communication, motivation, safety practices, efficiency, and adaptability.

The Apprentice & Journeymen Training Trust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Type: Temporary

Pay: From $20.25 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Van Nuys, CA 91406: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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