JOB SUMMARY

This position requires travel between the Louisvile, KY location and Sellersburg, IN location with majority of time will be spent at Louisville office. The Medical Receptionist is responsible for answering incoming calls, scheduling appointments as well as updating patient demographics, maintain bump list, schedule for each division, page MDs with hospital consults, obtain medical records when possible, miscellaneous duties such as: assist with scheduling sleep study patients, file batches, distribute correspondence with co-workers.

JOB RESPONSIBILITIES

• Welcomes patients and visitors by greeting warmly and answering or referring inquiries.
• Utilizes Epic, registers patients according to standard procedures
• Ensures availability of treatment information by filing and retrieving patient records
• Responds to our customer’s needs in a way that demonstrates the care, courtesy and respect they deserve. Provides our customers with prompt service.
• Listens attentively to our customers to fully understand their needs.
• Our messages to customers and team members should be delivered with courtesy, clarity, and care. We communicate pertinent clinical/work status information to employer and other team members as assigned.
• Interacts effectively and in a supportive manner with persons of all backgrounds
• Respects and maintains privacy and dignity of patients; always assures patient confidentiality.
• Provides efficient and professional telephone services
• Schedules appointments for patients
• Scans and files administrative and medical information in patient’s medical record
• Makes appointment reminder calls to patients with upcoming appointment
• Maintains forms and office supplies required for call center activities
• Participates in staff and educational meetings.
• Maintains operations by following policies and procedures; reporting needed changes.
• Contributes to team effort to assure excellent patient care and service
• Performs other duties as assigned

Required Qualifications

• High School Diploma or GED

• The right candidates for this position must be dependable, professional and a team player.
• Seeking energetic, motivated candidates.

Preferred Qualifications

• 1 year of medical office experience preferred
• 1 year collection of co-pay and remaining balances experience preferred

• Competitive Pay & Benefits Options.
• Paid Vacation, Sick days, and Holidays.
• Free tuition to UofL for Part- and Full-time employees for Child/Spouse/Domestic Partner.
• 401K with Employer Match.