PURPOSE

Under the general supervision of the Residential Loan Operations Manager, AVP the incumbent will process loan payments received from the borrowers or through lock box and assist in the operations of the Loan Operations Department under established guidelines and policies. The Loan Operations Exceptions Processor will be the primary backup for the new loan setup of residential and consumer loans.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for the accurate and timely processing of all loan payments, loan funding, and loan payoffs.
• Balance all systems daily, as required, and prepare daily settlements.
• Verify all checks issued from the Money Gramm account to the checkbook log for accuracy.
• Review lockbox CDM and determine whether to process payments or reject them for processing at the branch.
• Review and complete payment-related reports daily including, Posting Reject Report, ACH Report, and Autopay Report.
• Assist with the ePost of all partial payments as directed and notify borrower(s) by generating an unapplied letter for residential mortgages. Provide copies of letters to the Collection Department and the loan file.
• Perform the daily distribution of all department correspondence.
• Monitor returned mail.
• Prepare refund checks as requested or needed.
• Monitor and log all return items in the log and follow up with an appropriate letter.
• Update branch inventory sheet daily.
• Maintain Exception Processing manual; Keep all information current.
• Understand regulatory requirements and knowledge of Bank products and services to properly service the borrowers and loans.
• Distribute incoming wires to appropriate staff and ensure all wires received are posted or cleared daily.
• Ensure payments received are verified daily.
• Scan all work in FCM daily ensuring legibility.
• Prepare and reconcile monthly payoff reports.
• Execute supply orders biweekly.
• Prepare Management report to be submitted by the 15th of each month.
• Exhibit ability and desire to embrace and enhance the Dedham Savings culture.

Consider this description to be the foundation of your job, not its boundaries. Expect to participate in internal and external training sessions and activities not described here which enhance customer service quality.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School Diploma or equivalent.
• Must be detail oriented and demonstrate strong organization, communication, and time management skills.
• Ability to work independently and leverage relationships.
• Clear, concise verbal and written communication skills as well as interpersonal and organizational skills
• Adaptability to change.
• Self-starter.
• Team player.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit. The employee is occasionally required to stand, walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Dedham Savings is committed to providing equal opportunity for all employees and applicants without regard to race, color, religion, gender, sexual orientation, age, marital status, national origin, physical or mental disability, veteran or disability status, gender identity, or expression, citizenship, genetic information, ancestral origin, military status, pregnancy, childbirth, and or conditions relating to pregnancy or any other related medical conditions or any other status protected by Federal, State or local laws.

EOE/F/M/Vet/Disabled