Job description

Responsibilities include:

• Operate, maintain, repair, troubleshoot and provide advanced level support for a wide

variety of established and emerging AV, classroom, computer, and media technology

systems.

• Technical expertise in the use of projectors, audio amplifiers and mixers, various audio and

video switching devices and electronic control systems, sound reinforcement and lighting

set ups.

• Experience with livestreaming of events and supporting hybrid events.

• Serve as technical expert for escalated AV service issues, as assigned.

• Experience with digital signage solutions helpful.

• Knowledge of AVoIP, virtual control of AV systems and AV networking strongly preferred.

• Experience supporting Crestron systems preferred. Exposure to Crestron toolbox and/or

Crestron programming experience helpful, but not required.

Required Skills

• 3-5 years’ experience in a related AV technology support environment

• Experience with an ITSM ticketing system such as ServiceNow.

• Certified Technology Specialist (CTS) or CTS-I certification preferred.

• Must hold a valid driver's license.

• Must be able to lift moderately heavy equipment (up to 75 lbs.)

Soft Skills:

• Must possess excellent interpersonal communication skills.

• Excellent customer service skills and a high level of independent decision making are critical.

• Must be an energetic, self-directed, motivated, and professional individual who thrives in a fastpaced, dynamic environment.

• Demonstrate patience when problem-solving complex technical issues with diverse customers.

• Must be adept at interacting with all levels of an organization in a professional manner and work

well with external vendors.

• Must possess the ability to work autonomously and retain control in constantly evolving

situations.

Job Type: Full-time

Pay: $65,000.00 - $70,000.00 per year

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Boston, MA 02108: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: In person

Speak with the employer
+91 7448743899

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