Job description

Job Summary

Reporting to the Learning Commons Managing Associate-Supplemental Instruction, the Learning Commons Associate-Supplemental Instruction will provide front-line customer service to students, employees, and the public at the College. The incumbent is responsible for cross-training in multiple areas and will be able to assist with clerical, customer service, learning lab, library, and other professional duties throughout the Learning Commons.

Essential Performance Requirements*

• Provides guidance to students, faculty, staff, and the community on the relevant resources to meet their needs
• Oversees the front desk and assists in the daily operations and administrative responsibilities of the Learning Commons, including appointment scheduling, calendar management, and email/phone communication
• Monitors the Learning Commons to ensure user behavior policies are followed
• Answers questions about the Learning Commons and its resources and services
• Inventories, orders, and checks in materials and supplies and ensures that good safety, housekeeping, and security practices are adhered to at all times

The duties and responsibilities below will vary depending on where the incumbent will be located

Library

• Serves as a resource for identifying sources of requested information for learning, research, and engagement
• Makes resources and other tools available to students, faculty, and staff, including library materials, multimedia equipment, laptops, and other technology
• Assists patrons with questions regarding technology, computer hardware and software
• Answers questions, troubleshoot, and resolve technical issues related to printers, copiers, and scanners
• Assists patrons in person and via telephone, by answering their questions or referring them to the appropriate person, department or service desk
• Updates and maintains maker space hardware and software, which may include but is not limited to 3D printers, microscopes, iPads, AV equipment, tracking software, calculators, graphic design/video editing software, and more
• Provides check-in and check-out services as well as properly shelving library materials
• Responsible for Library website content review, creation, maintenance

Learning Support

• Provides tutoring assistance to students in order to enhance learning and increase academic success
• Provides students with appropriate handouts and educational materials as needed
• Provides academic coaching/mentoring to current students in need of additional academic support and study strategies
• Prepares and puts in place equipment scheduled for use during laboratory teaching sessions
• Teaches basic certification, safety, and training courses covering all lab equipment

Service Excellence

• Participates on behalf of the College in external community organizations and associations as assigned to support the essential performance requirements
• Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite
• Completes all required training and professional development sessions sponsored through the Tarrant County College (TCC) Institute
• Supports the values of the College: diversity, teaching excellence, student success, innovation, and creativity and service to the College
• Supports the mission, values and 3 goals and 8 principles of the College

Supervision
Works under the general supervision of the Learning Commons Managing Associate-Supplemental Instruction

* Performs other related tasks as required

The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Required Minimum Qualifications

• High school diploma or General Educational Development (GED)

Job Type: Part-time

Pay: $15.75 per hour

Benefits:

• Employee assistance program
• Professional development assistance

Work Location: In person

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