Job description

RCB Bank has been a responsible employer since 1936, standing firm on moral and ethical principles as a bank and as an inclusive employer while fulfilling our commitment to excellence. Operating with values such as integrity, respect, sincerity and honor, RCB Bank is an equal opportunity employer, striving to hire diverse employees who meet high standards of character, education and occupational qualifications. RCB Bank is dedicated to building Relationships, contributing to our Communities, and embracing our Boldness!
With over 60 locations, RCB Bank offers a variety of excellent career opportunities in Oklahoma and Kansas. We offer full-time and part-time opportunities along with a comprehensive benefit package (eligibility requirements apply).

Internal Deadline: May 16, 2023

Title: Lead Teller

POSITION SUMMARY: Assists in administration/supervision of the teller area as delegated by the Teller Supervisor or Retail Coordinator. Responsible for performing Teller duties (Providing excellent customer service and promoting Bank products/services while processing transactions and paying out funds in accordance with Bank procedures, regulatory and legal compliance requirements).

ESSENTIAL FUNCTIONS:
1. Provides ongoing training and support to Tellers by providing input to the Teller Supervisor / Retail Coordinator on performance reviews, participating in new Teller training and mentoring.
2. Assists the Teller Supervisor / Retail Coordinator in preparing Teller work schedules, reviewing Teller work on a regular basis and conducting Teller audits.
3. Handles more complex customer issues that may be referred to the Lead Teller from other Tellers.
4. Performs Teller duties while professionally assisting customers with concerns and/or questions that may be mentioned during the transaction and referring to supervisor or other departments as needed.

EXPERIENCE REQUIRED:
Proven quality customer service experience.
Minimum on (1) year of consecutive, current and proven success handling cash.
Leadership & Teller experience required.

EDUCATION, CERTIFICATIONS & TRAINING:
High school

JOB-SPECIFIC SKILLS & KNOWLEDGE:

• Thorough knowledge of teller services and customer service/relations.
• Basic clerical and processing skills.
• Strong reading, writing and mathematical skills.
• Ability to communicate clearly and effectively with customers and co-workers.
• Ability to manage multiple tasks/projects and deadlines simultaneously.

WORKING CONDITIONS
Individuals in this position must be able to perform essential functions and physical demands within these documented working conditions with or without reasonable accommodation:
This position is in an office environment within a climate-controlled facility. There is frequent use of the telephone, computer and other office equipment associated with this position, as well as large amount of face-to-face interaction with customers. Lead Tellers may be required to stand for extended periods of time and may be required to lift bags/boxes of coin weighing up to 50 pounds.
The individual responsible for this role must be able to perform job functions with general supervision and work effectively as a member of a team or independently. The individual must be capable of working harmoniously with diverse personalities of co-workers, staff and internal customers. This position requires regular and reliable attendance and the ability to work varying hours and Saturdays.

RCB Bank is an EOE. We offer EEO to all persons without regard to race, color, religion, age, marital or veterans’ status, sex, national origin, physical or mental disability, or any other legally protected class.

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