Job Description

Come work where you play! If you are the outdoorsy type (or would like to be) this is the perfect spot for you! Located in the beautiful Lake Tahoe area, steps away from some of the best ski resorts and beaches in America, Aramark's Zephyr Cove Resort strives to provide our guests with best-in-class service and we are looking for dedicated team members to help us make every guest experience memorable. For this role, we are seeking lead guides to escort guests on snowmobile tours across a vast network of back country trails while also completing the duties of a team lead. This is a great role for individuals who enjoy leading exciting and informative tours while also acting as a role model to junior employees.

Job Responsibilities

• Lead guests on organized and educational snowmobile excursions
• Perform leadership duties such as coaching and training other staff members, assisting with schedule management and timekeeping, and resolving escalated issues effectively.
• The Lead Guide will greet guests and provide an orientation of all safety and necessary equipment concerns, basic etiquette, area regulations, safety procedures, resource protection.
• Maintain knowledge of and adherence to safety policies and procedures to ensure safety of staff and guests.
• Ensure compliance with operations manual and contracts; train others and ensure compliance.
• Be aware of MSDS sheets books and be able to use this information when necessary.
• Test operating and communication equipment prior to operation and report any issues as soon as possible.
• Act as a resource and guide to clients and staff, providing regular support and reassurance.
• Take the initiative to self-educate on the local ecology, geology, history and culture to be well-prepared to provide information and answer guest’s questions.
• Choreograph tour to educate and engage visitors of all ages and backgrounds.
• Adhere to cash handling policies and procedures
• Ensure security of company assets and a safe work environment through daily maintenance and housekeeping
• Work in conditions that involve exposure to unusual elements and extreme temperatures
• Maintain excellent customer service and a positive demeanor towards guests, customers, clients, co-workers, etc.

Qualifications

• Training in First Aid protocols such as Wilderness First Responder, Wilderness Advanced First Aid, Wilderness EMT or EMT/Paramedic preferred
• Multi-lingual skills a plus
• Previous lead or supervisory experience preferred
• Must have extensive experience guiding in the same or related environment
• Sit, stand and walk for varied amounts of time
• Demonstrates interpersonal and communication skills, both verbal and written
• Must be available to work flexible hours

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.