IST Management is seeking a Law Firm Office Services Supervisor to join the Framingham, MA team! The Office Services Supervisor is responsible for overseeing and providing Corporate Mail, Copy/Print,Hospitality, and other support services provided on-site in a legal environment. Ideal candidates have great customer relationship management skills, are detail oriented, have the ability to work well in a fast-paced environment, and are ready to grow in their professional career! Prior experience completing relevant tasks (mail, copy/print, hospitality services) in a law firm is required.

Benefits Include: Medical, Dental, Vision, STD, LTD, Life, 401k, Paid Time Off, Pet Insurance and Bonus Incentives!

Schedule: Monday-Friday 8am-5pm. No nights or weekends!

Hourly Compensation: $19.00 to $21.00 USD

“While IST as a company does not mandate COVID-19 vaccinations for our employees, this particular position is at a client site location that does mandate that you be vaccinated to be on site. Subject to applicable law, are you willing and able to provide a vaccination card to show that you have been vaccinated? If you’re not, we can consider you for other openings we may have that do not require vaccinations to work onsite.”

• Mailroom Services-the processing/scanning/sorting/delivery of mail and packages to clients within the firm
• Copy/Print/Scanning Services-duplication of files and documents, scanning documents into digital files, printing from digitized documents, printing large copy projects, binding, scanning documents and filing away as necessary
• Reception- smiling/greeting clients and visitors, answering phone lines and directing phone calls, answer customer inquiries
• Hospitality Services- ensure site common areas are cleaned, stocked and maintained, order supplies; conference room management (setups and breakdowns for meetings, arranging tables, staging food and coffee, etc)
• Ensures all work standards are met on a consistent basis
• Manage the budget and controls expenses;Accurately prepare and distribute management reports to the client in a timely and consistent manner
• Ensures maximization of productivity through efficient use of standard operating procedures; Cross-training in services as necessary

• High school diploma or equivalent (GED)
• Law Firm environment/relevant experience in similar tasks is required
• Knowledge of Microsoft Office (Word, Powerpoint, Excel, etc.) and computer basics
• Excellent verbal and written skills, ability to effectively interact confidently with others
• Ability to prepare reports and present information to customers
• Must have excellent customer service skills and ability to maintain a consistent, high level of service; ability to multi-task, and establish priorities
• A valid driver’s license and/or reliable transportation to and from work
• Lifting up to 55 pounds; ability to work well in a fast-paced environment

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team. Contact information here: https://www.istmanagement.com/talent-acquisition-team

Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.