Do you enjoy learning new things and growing your technical skills? We're looking for you! Come join Konami Gaming's Field Service team and learn from the best in the field.

The Slot Technician is responsible for performing on-site repairs, maintenance, installations, conversions and removals on all Konami game platforms. They must have great customer service skills and be able to provide on-site training to customers on game functionality and operation.

The pay range for this role is $24-$30 hourly depending on experience.

• This will be Wednesday Sunday from 11:00 AM 7:00 PM

What will you be doing?

• Performs all on-site service functions (installations, service calls, conversions, PM, etc.) on KGI games within an assigned territory.
• Reviews work orders and related manuals and schematic diagrams to determine tasks to be performed and tools, equipment, and parts needed for installation or repair assignment.
• Independently performs repairs on KGI game equipment.
• Performs preventive maintenance, installations, and modifications on KGI Gaming devices.
• Demonstrates excellent technical and troubleshooting skills to consistently achieve resolution and satisfaction.
• Completes work orders for repairs and coordinate with customer service to requisition replacement equipment; coordinates returns or exchanges of materials.
• Completes timely and accurate service tickets and submits to customer service to facilitate issue tracking and invoicing of reimbursable services.
• Maintains an accurate inventory of equipment within service vehicles; coordinates with customer service to replenish equipment as it is used.
• Maintains a positive image of KGI within the industry by providing exceptional service to both internal and external customer.
• Escalates issues that cannot be directly resolved to service management for prompt resolution.
• Maintains current knowledge of all Konami game platforms.

Konami's Perks and Benefits!

• Competitive Wages.
• 401(k) plan with generous company match up to 15% of your salary contributed.
• Comprehensive employee health and welfare benefits package - Health, Dental, Vision, Voluntary plans, and more!
• 12 Company paid Holidays and generous Paid Time Off (PTO) with rollover.
• Tuition reimbursement program.

About Konami Gaming, Inc.:

For Players. For Operators. For Each Other.

Konami Gaming, Inc. entered the US gaming market in the 2000s and we have spent the last two decades moving the industry forward with breakthrough games, head turning cabinets, and a casino management system that brings it all together. Over that time, we have garnered our share of awards and established a corporate culture of success and innovation.

A world leader in systems and game development, Konami can offer you the best of both worlds - stability within a dynamic, creative environment. We are excited to announce that Konami Gaming Inc. is growing and expanding into new product lines, including premium and standard games, and new market segments. As we enter a new growth period for the Company, we are expanding our reach to attract top talent in game studio operations, technology and product development.

What skills and expertise do you bring to the job?

• 2+ years of experience in the installation, maintenance and repair of slot machines and their relevant systems.
  • This work experience needs to have occurred in a casino environment where a high level of customer service was a priority. Seeking applicants with experience in electrical, electromechanical, electronics or computer equipment.
• This position must remain flexible to meet the needs of our business. This may require availability to work on holidays, weekends, nights and on-call in addition to the regular work week. Additionally, out of state travel may be required on occasion to perform work in jurisdictions outside your area.
• Mandatory: Field Service Techs drive frequently to client sites in the area and are required to have a clean Driver License that is in excellent standing with the DMV. The ability to move and lift heavy equipment within measured guidelines (75+ lbs) is required while strictly abiding to all safety policies. This position requires Gaming Control Board approval (as well as approval in other gaming jurisdictions) and must meet their requirements based on an applicant's background.

Konami Gaming is an Equal Opportunity Employer committed to diversity in the workplace. All qualified employees and applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, marital status, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

If you need a reasonable accommodation because of a disability for any part of the employment process, please call 702-616-1400 and let us know the nature of your request and your contact information.