Job description
Overview:
The Key Accounts Representative is a customer advocate within the Winter and Outdoor Key Accounts team. Daily, the representative will work to strengthen our sales relationship with our largest established accounts, working with them on order placement and review processes, inventory and substitution strategies, and streamlining the order to receipt procedures by working with the account and internal teams. This role is accountable for meeting targeted metrics and providing account relationship excellence to their assigned customer base.What You'll Do:
Customer Service
QUALIFICATIONS, SKILLS, ABILITIES & COMPETENCIES
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to sit, stand and walk. The employee must occasionally kneel, stoop, crouch, twist and lift to 30 pounds, with or without accommodations.
Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
When specific circumstances are met, work from home may be an option, but must be approved by your direct manager. When utilized, the workflow must equal that of if the individual were working from the office setting. Amer Sports will not provide needs other than a laptop to work from home. (Including but not limited to: internet, monitors, keyboard, mouse, speakers, etc.)
What We'll Provide
This role is based at the regional headquarters for our Amer Sports Winter & Outdoor category of Brands in the city of Ogden, Utah-the gateway to the many exciting ski spots and other outdoor recreation. We offer a great work environment with talented & passionate colleagues all over the world! Other benefits and perks include:
Amer Sports is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other legally protected characteristics.
Amer Sports is a dynamic, global sports company offering passionate achievement-oriented professionals the chance to succeed and flourish in an international environment. Our globally recognized brands include Salomon, Wilson, Atomic, Armada, Arc’teryx, and ENVE. We are a company where ambitious, competent and motivated people can make their mark. All our team members are ready to strive for the best of the company and to win together. Just like our customers, we are dedicated to an active lifestyle and sports. Join us.
The Key Accounts Representative is a customer advocate within the Winter and Outdoor Key Accounts team. Daily, the representative will work to strengthen our sales relationship with our largest established accounts, working with them on order placement and review processes, inventory and substitution strategies, and streamlining the order to receipt procedures by working with the account and internal teams. This role is accountable for meeting targeted metrics and providing account relationship excellence to their assigned customer base.
To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily:
Customer Service
- Interact with key customer accounts via telephone and e-mail.
- Manage and resolve all outstanding order and inventory-related issues between shipping locations, receiving departments, sales, and the account order management teams.
- Understand and communicate assigned Amer Sports brand product category features and benefits.
- Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
Order Processing
- Complete and monitor the order cycle from order entry through product delivery to customer, including changes to orders, cancellations, and related customer communications.
- Lead and/or participate in projects related to the improvement of sales and support to our customers.
- Offer solutions for product(s) that may be oversold or backordered.
Account Building
- Work with the field Sales Team to understand the accounts covered to support and/or build a sales strategy for the territory.
- Provide important information regarding accounts to Sales teams to ensure they know of the needs and wants of their customer(s).
Additional Duties
- Complete all required reporting and documentation in relation to orders, returns, and chargebacks.
- Provide new hire and ongoing training to teammates as requested.
- Perform other duties as required.
REQUIRED EDUCATION & EXPERIENCE
- Bachelor’s Degree, preferably in Business, Marketing, or Finance. Experience with High School Diploma or GED may be substituted for requirement as determined by leadership
- Minimum 1-3 years of experience in customer service, preferably in a sporting goods environment
- POS/Ordering systems (SAP) experience optional, but ideal
Needed Skills:
(Languages, IT, Technical, Functional, Etc.):
High proficiency Microsoft Office applications (Outlook, Word, Excel)- Solid Customer Service skills
- Ability to handle escalated consumer situations
QUALIFICATIONS, SKILLS, ABILITIES & COMPETENCIES
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Exceptional Service Orientation: Strong interpersonal skills and the ability to empathize with clients in sometimes intense situations.
- Ability to Adapt: Able to quickly change priorities and focus based upon the business demands.
- Self-confidence and excellent Communication skills: Able to work independently and communicate with multiple teams and levels within an array of brands (matrix environment).
- Analytical skills & Problem Solving: Able process large amounts of sales and order data, organizing and prioritizing as needed.
- Attention to detail with outstanding follow-through and time management skills: Able to multi-task and complete all duties on time and completely with sometimes conflicting priorities.
PHYSICAL DEMANDS & WORKING ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to sit, stand and walk. The employee must occasionally kneel, stoop, crouch, twist and lift to 30 pounds, with or without accommodations.
Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
When specific circumstances are met, work from home may be an option, but must be approved by your direct manager. When utilized, the workflow must equal that of if the individual were working from the office setting. Amer Sports will not provide needs other than a laptop to work from home. (Including but not limited to: internet, monitors, keyboard, mouse, speakers, etc.)
What We'll Provide
This role is based at the regional headquarters for our Amer Sports Winter & Outdoor category of Brands in the city of Ogden, Utah-the gateway to the many exciting ski spots and other outdoor recreation. We offer a great work environment with talented & passionate colleagues all over the world! Other benefits and perks include:
- Medical, dental and vision
- 401k with company match
- Life insurance, pre-tax transit benefit program
- Discounts on Amer Sports products
- Smart casual dress
- Free gym membership and ski pass
- Summer hours
Amer Sports is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other legally protected characteristics.
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