Job description

Are you tired and feel like you're just a number at your current job?

Do you want to come work for a company where your opinion matters and your voice is heard?

We are looking for a full-time highly motivated and personable Junior Systems Administrator to join our team!

This position offers a salary with opportunity for bonuses. There is also a heavy emphasis on growth from within, and a focus on training and education for employees in this position that sets up future advancement.

As a full time employee, you will qualify for health and dental insurance, life insurance, vacation, holiday pay, 401k with company match. You must be based in Rochester NY and be eligible to work in the US.

Responsibilities:

• Perform remote or onsite troubleshooting of Windows or MAC systems

• Determine the best solution based on the issue and details provided by customers

• Walk the customer through the problem-solving process

• Direct unresolved issues to the next level of support personnel

Qualifications:

Must have at least 2 years of experience supporting Windows in a commercial environment

• Intermediate Level: Windows desktop OS skills (Windows 7/8.1/10)

• Intermediate Level: Windows Office application suite skills

• Intermediate Level: Apple MacOS skills (MacOS 10.x.y)

• Beginner-Intermediate Level: Windows (Server 2008/2012/2016)

• Beginner-Intermediate Level: Network, UTM, Firewalls, Inter-intranet

• Intermediate Level: MSO365 and Google apps

• Must have or pass A+ exam within 6 months

• Must have good troubleshooting skills, ability to self manage and find solutions

This is an awesome opportunity for someone who:

• Wants a company that truly CARES about its customers and employees.

• Is extremely detail-oriented and appreciates people who take an organized, systematic approach to achieving success.

• Likes to work in a company where your input, contributions and ideas will directly impact the company’s growth and success.

• Is a quick, self-motivated learner who wants to work for a company that will invest in your education and training.

• Enjoys having conversations with (and helping) small to medium business owners.

• Loves building relationships with people and providing a true “Wow” experience.

Job Type: Full-time

Pay: $50,346.11 - $63,040.48 per year

Benefits:

• Health insurance

Compensation package:

• Bonus pay

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Rochester, NY: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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