Job description
About the Role
We are seeking a Junior Help Desk Engineer to join the IT team. This position will report directly to the I.T Support Manager and take day to day technical direction from the senior engineers on the support team. The Junior Help Desk Engineer should provide excellent customer service, follow written instructions to resolve basic problems, take direction well, executes assigned project tasks on time and is a self-starter.
You’ll Make a Difference By
- Troubleshooting of routine hardware and software issues handled courteously and expeditiously.
- Answering and appropriately handling customer support requests via phone, e-mail, voice mail, and IM.
- Assisting staff that is highly mobile and could be working out of many locations such as the office, the airport, their home, or various client sites.
- Documenting, tracking, and monitoring incidents and requests in the service management portal.
- Escalating issues of a higher complexity to the appropriate teams and individuals.
- Participating in team projects that enhance the quality of service
- Supporting various devices such as laptops, tablets, and mobile phones running operating systems such as Windows, Mac OS, iOS, and Android.
- Other IT related functions and projects as requested that are not limited to daily IT support.
About You
Technical Skills
- Solid understanding of PCs, tablets, mobile phones, peripherals, and various operating systems including but not limited to Windows, Apple iOS, and Android.
- General understanding of Active Directory, VPN and remote access clients, printers, and other peripherals.
Work style
- Excellent verbal and written communication skills with technical, non-technical staff, and end-users.
- Excellent customer service, including empathic listening skills.
- Solid self-starter with the ability to work in a team environment.
- Excellent follow-up skills to see tasks through to resolution and communicate problem status to end users such as notification of completion, notification of delay, and rationale.
- Excellent organizational skills, prioritizing and managing multiple tasks
- Solid ability to offer and accept feedback and constructive suggestions.
About Ariat
Ariat is an innovative, outdoor global brand with roots in equestrian performance. We develop high quality footwear and apparel for people who ride, work, and play outdoors, and care about performance, quality, comfort, and style.
The hourly range for this position is $35 - $40 per hour.
The salary is determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data for geographic locations. Ariat in good faith believes that this posted compensation range is accurate for this role at this location at the time of this posting. This range may be modified in the future.
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