Job description

In this role, you can expect to have some of these responsibilities:

• Monitor and respond quickly and effectively to requests received through the help desk
• Administrate Microsoft 365, including users, groups, and policies
• Perform proactive network and systems monitoring, and work to resolve issues that are flagged
• Perform timely workstation hardware and software upgrades
• Modify configurations, utilities, default settings, etc. for all workstations and servers
• Install, test, and configure new workstations, peripheral equipment, and software
• Maintain inventory of equipment, software, and software licenses
• Manage users, computers, groups, and OU structures in Active Directory
• Document procedures
• Onboarding of new users
• Other IT and non-IT related tasks as required
• Movement between multiple warehouse locations required, sometimes daily

Performance Expectations

• Help Desk response times: Preliminary response in less than four business hours;
• Help Desk Ticket Closures: 50% of assigned tickets within two business days.

Pre-Employment Testing

• Analytical Skills Assessment

Now that you know what you will be doing, here’s what you need to do it:

• High school diploma or equivalent
• 2+ years of relevant technical experience
• Expertise in Microsoft 365 and Microsoft Office use and administration
• Expertise in Microsoft Windows use and administration
• Experience with Android, iOS, Linux, and macOS use and administration
• Strong and demonstrable desire to work in the computer/information technology field
• Ability to adapt and learn both ‘on-the-fly’ and independently
• Strong interpersonal skills for success in a help desk environment

Preferred, But Not Required

• Associate or Bachelor's degree in Computer Science, Information Technology, System
• Administration, or a closely related field, or equivalent experience required
• Experience with virtualization and containers, VMWare, Docker, or equivalents
• Experience with SQL databases and report generation
• Programming/scripting experience in PowerShell, JavaScript, VB.NET, VBA, and/or C#
• Knowledge of networking software, hardware, and protocols – particularly Cisco or Dell network switching configuration and operation
• Ability to perform board-level repairs
• Experience in IoT data collection deployment and management

Employee must be able to meet the following requirements with or without reasonable accommodation

• The employee is regularly required to sit; use hands and fingers to handle and feel objects (computer and machinery); and talk and hear
• Frequently required to walk
• Required to stand; climb or balance; and stoop, kneel, crouch, or crawl
• Specific vision abilities include close vision, distance vision, depth perception, and ability to adjust focus
• Ability to sit and use computer 4-8 hours per day
• May have to lift and/or move up to 40 pounds
• Must be able to tolerate smelling of and breathing in chemical fumes
• Must have a valid driver’s license and be able to drive between sites

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Experience level:

• 3 years

Schedule:

• 8 hour shift

Work Location: In person

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