Job description

New Pig is currently searching for a Help Desk Technician to join its IT Operations team. The position is responsible for providing IT-related technical support to internal customers for networking and computing infrastructures.

This is an onsite position at either our Tipton, PA or Duncansville, PA office.

Responsibilities:

• Using our in-house ticketing system, handle IT related requests and perform first-level incident troubleshooting and resolution to our end users
• Escalate unresolved issues to appropriate team members
• Repair and troubleshoot client desktop PCs, laptops and other mobile devices, as well as troubleshoot software and network issues
• Familiar with remote connectivity tools to provide remote support to employees at all locations
• Required to learn new software and hardware technologies on an ongoing basis
• Perform proactive maintenance on PCs, laptops and printers
• Configure and install IT equipment such as PCs and laptops, phones, laserjet and industrial label printers, desktop scanners, barcode scanners and other related technologies
• Must be familiar with MFA to assist users with configuration and training on their mobile devices
• Document new processes and update existing documentation when processes/systems are updated or change
• Provide end user training where applicable
• Monitor and follow-up on outstanding issues and update users of status
• Assist with maintaining all end user corporate IT assets in our inventory system with annual audits
• Provide after hours on-call support on a rotating schedule
• Adhere to New Pig’s Safety, Environmental, and Quality standards
• All other duties as assigned

Qualifications:

• Degree in Information Technology or related field or equivalent IT Support experience
• Solid communication, social and customer-service skills
• Must be able to work in a dynamic environment and efficiently handle multiple tickets at the same time
• Strong attention to detail
• Strong documentation skills
• Must be familiar with the Windows 10 operating system
• Working knowledge of Active Directory, including the OU structure and how accounts and groups are provisioned and maintained
• Familiar with Wi-Fi, Bluetooth and other wireless technologies
• Experience with Microsoft Office 365 and provisioning accounts
• Knowledge of computer hardware with solid PC and laptop skills
• Must be dependable and reliable to report to work at the assigned time
• Must be able to work in a team environment and also independently and proactively with minimal supervision
• Must be honest and security minded to protect employee and customer data and confidentiality
• Ability to participate in on-call rotation
• Must have a valid PA driver’s license to travel to different office locations as needed
• Mac experience is a plus

Please apply directly through our website at https://www.newpig.com/careers. Click on "Current Openings."

New Pig is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, age, qualified veteran status, or disability. If you require a reasonable accommodation in relation to the application process, please email xrecruit(at)newpig(dot)com.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Ability to commute/relocate:

• Tipton, PA 16684: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Help desk/IT support: 1 year (Required)
• Windows: 1 year (Preferred)
• Active Directory: 1 year (Preferred)

Work Location: One location

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