Job description
POSITION DESCRIPTION
JOB TITLE: Help Desk Support Technician
DEPARTMENT: Information Technology
DEPT CODE: 0220
REPORTS TO: Help Desk Manager
STATUS: Non-Exempt
HOURS: Full Time (40 hours)
TUITION: Non Taxable
LOCATION: Fort Lauderdale
At Calvary Chapel, we are called to make disciples of Jesus Christ by connecting people to God, people to people, and people to outreach. Our vision is to reach our community and change our world. As a staff member, it’s not what we do, it's who we are.
Your passion:
You are one of those people who live out their faith. You enjoy investigating, diagnosing, and resolving advanced technical support issues for the church staff, volunteers, and body. You channel a real passion for the customer into every interaction with every staff, volunteer, and member of the church body.
You are:
- Convinced a relationship with Jesus changes everything in a person’s life
- Committed to keeping your family as your first ministry
- Dedicated in your personal study of God’s Word
- Consistently placing a high priority on worship and your personal prayer life
- An excellent and generous steward of your personal finances
- Obedient to God to take a Sabbath and make space for soul-keeping
- Deeply compassionate towards people who are in need or hurting
- Excited about global missions and local outreach - you want to change the world
- A part of a healthy friendship community and accountability circle
- Willing to give up personal pleasures and freedoms in order to live a life above reproach and that is aligned with our Leadership Covenant
- Excited about investigating and resolving new issues on your own
You will:
- Respond to and resolve all assigned help tickets in a timely manner
- Setup new computers for staff members
- Troubleshoot Windows and Mac OSX operating systems
- Perform hardware repair on computers when necessary
- Troubleshoot, repair, and replace printers
- Perform Basic IT training for new staff members
- Troubleshoot basic network issues and run cables as necessary
- Create and replace ID badges
- Travel to campuses when necessary
- Research new technologies to better the department and Church/CCA departments
- Keep up with inventory and maintain all inventory policies
- Present the best customer service possible when serving staff members
- Communicate well consistently with help tickets
You have:
- A high level of experience troubleshooting Windows and Apple computers
- Experience working with Google G Suite
- A+ certification or other entry level IT certification
- Strong communication and customer service skills
- A passion for technology
- A passion for serving people
- An ability to organize, prioritize, and multi-task
- An ability to simplify complex issues
What you are required to know:
- We are an EEO employer
- You may have to bend, sit or stand for prolonged periods of time, lift, pull, push and/or move up to 35 lbs
- This is a full-time (40 hours/week) hourly non-exempt position.
- You may have to work evenings and/or weekends to assist with special events or emergencies
- As an employee of and an associate minister of the Gospel, Calvary Chapel expects all employees to:
- Participate and lead regular times of prayer, devotion and worship as a regular aspect of your role on staff
- Teach from the Bible in the appropriate environments inclusive of staff meetings, conferences, camps and/or outreach events
It would be incredible if:
- You have built your own gaming PC
- You have a good sense of humor
- You have proven your proficiency as a gamer!
- You are a coffee drinker. Being a coffee connoisseur is a requirement in the IT department
Work Schedule:
Staff culture is important to what we do. To love like family, we require all staff to attend all staff meetings, department meetings and serve with a willing heart especially at all major campus events. Full time (40 hours/week)
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