Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of .

• Free medical coverage for employees* via the Health Investment Plan (HIP) PPO

• An excellent retirement savings plan with high employer contribution

• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.

• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

WHAT YOU’LL DO

• Oversee Executive Support Services on behalf of Abbott

• Manages the Executive End User Support team in Lake County

• Manages the Lake County walk-up support desk

• Will oversee End User Services at both our headquarters building (AP6) and the new Willis tower location (Chicago)

• Acts as key point of contact and escalation point for all Executive IT matters in the Chicagoland area

• Oversees the Global Executive Support program

• Oversees the Global on-site walk-up support desk program

Key areas of responsibility

• Executive Support team: Provides Proactive and Reactive End User support to Abbott Executives and Executive Admins. This includes desktop/laptop support, mobile device support, etc. Provides metrics/reports to show performance and progress. Works with various IT Infrastructure support groups to identify and resolve problems, roll out new technologies to the executives, etc. Remedies support gaps and drives performance improvement. Creates a professional and highly competent culture across all support teams

• Walk-Up Support Desk – Provides active oversight of the walk-up support desk in Abbott Park. Ensures staffing levels are maintained and support services are of the highest possible quality. Provides metrics/reporting to show performance and progress. Works with various IT teams to promote and facilitate training opportunities in the Kiosk. Identifies support gaps/opportunities and drives solutions. Drives performance improvement. Responsible for the on-site support channel roadmap at Abbott including improvements to drive engagement with Abbott employees and contractors

• Global Executive Support Program – Oversees global Executive services. Ensures that practices are consistent around the globe and meet a high standard of excellence. Monitor performance globally and provide metrics/reporting in support. Identifies gaps and promotes solutions. Drives improvement of global support to ensure executives maintain high productivity.

• Site Manager for AP6/Willis tower – Will own the End User Services business for these sites (whether insourced or outsourced). Will work with site Business Relationship Managers to make them aware of upcoming site Infrastructure projects/changes that could impact them. Will be an escalation point for Infrastructure issues

Supervisory/Management Responsibilities

• Promotes a global perspective

• Acts as the point of contact/face of IT for Executive impacting IT initiatives/Programs/issues

• Promotes careful communications with Executive clients

• Build and promote a strong team that focuses on support excellence and continuous improvement

• Understands and contributes to IT Infrastructure strategy in respect to executive clients

• Advocates on behalf of the Executive experience

• Closely oversees services to ensure that support commitments are met and fully resolved

• Acts as liaison between IT and Executives as needed

• Builds solid and efficient organizational structure and relationship with Global organization to assure alignment and compliance with Guidelines, policies, roadmaps and procedures

• Supports and enforces audit policies and standards

• Drives the walk-up support program to provide a consistent high-quality experience across all walk-up support locations

• Creates a working environment that is motivating and enables staff to grow and develop

Position Accountability / Scope

• Provide IT services for Chicagoland Executives. Oversee solutions provided to executives globally

EDUCATION AND EXPERIENCE YOU’LL BRING

Required

• B.S. in Computer Science or similar engineering discipline

Minimum Education

Minimum 5 years IT Operations/Infrastructure leadership experience.

Minimum Experience/Training Required

Integrity – Must deliver on time and meet expectations of customers

Interpersonal Skills –Must be a strong team player to support IT’s efforts and goals. Must be able to work with all levels of management from Executive to individual contributor

Coordinator – Must be excellent at coordinating the activities of various IT service providers

Technical and Analytical Skills – Able to manage and direct a team that can identify, troubleshoot and solve all kinds of IT related problems. Knowledge of standard computing environments (Business Systems, Windows, Office communication, ERP, LAN/WAN, network and system security). Understanding of Project management. Need to understand the technologies in play well enough to drive solutions and effectively communicate problem and resolution.

Communication – Ability to carefully communicate at multiple levels, internally and externally.

Language Skills – Fluency in English.

Apply Now

• Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.