Job description

About the Company:

Office Pride Commercial Cleaning Services is a faith-based company headquartered in Palm Harbor, Florida. We are a rapidly growing company with over 145 franchise locations nation-wide. Office Pride is a well-established company celebrating 30 years in business. We are recognized as one of the most admired full service commercial cleaning and janitorial franchises in the service industry.

Position Description:

Office Pride Billing Services operates as a centralized billing office for our 135+ franchise locations and handles all accounts receivable functions on behalf of our franchisees. This position supports franchise owners and their customers by performing all invoicing functions related customer billing. This position is not identified as a singular department, but inclusive as one of 4 other departments which comprise Office Pride Billing Services and works collectively to provide excellent customer and satisfaction to franchisees as a team.

Purpose

The purpose of this position is to support franchise owners and their customers by performing the invoicing functions related to Office Pride Billing Services. Invoicing is not identified as a singular department, but is inclusive as one with 4 other departments which comprise Office Pride Billing Services and works collectively to provide excellent customer service and satisfaction to franchisees as a team.

Essential Duties

1. Process all invoicing related to reoccurring invoicing schedules timely. Schedules include but are not limited to monthly, weekly, end of month, National Accounts and other reoccurring processes as needs arise.

2. Ensure accuracy of recurring invoicing by verifying all invoicing has been sent either by email, regular mail or invoicing portal.

3. Set up and maintain National Account processing timely and accurately and work with Billing Services Manager and Assistant Billing Manager to ensure visibility of the processes

4. Register and utilize invoicing portals as required working with Billing Services Manager and Assistant Billing Manager

5. Maintain accurate documentation and instructions on all invoicing related processes and procedures.

6. Work in conjunction with Billing Services Manager and Assistant Billing Manager on any new processes in invoicing that might arise

7. Maintain a positive working relationship with franchise owners relating to invoicing and Billing Services. Coordinate communication with other departments as needed.

8. Respond, research and resolve issues relating to invoicing. Escalate to management or other departments as needed and act as liaison if required.

9. Assist Billing Services Manager with various projects, adjustments and reconciliation as needed

10. Onboarding and Implementation of new franchisees and their customers

11. Training of new and existing franchise owners in portal, reporting and Office Pride policy and procedures

12. Act as temporary assistant to franchise owners in need of in-office support. Some travel may be necessary

Knowledge, Skills and Behaviors

1. Knowledge of Office Pride and the company’s mission

2. Skills and proficiency in designated software relating to Billing Services and Office Pride (Excel, Microsoft products, etc.)

3. Research and analyze information for problem resolution and prepare recommendations

4. Ability to interface with multiple departments

5. Work effectively either independent or as a team member

6. Maintain supportive relationships with Billing Services team members, franchisees and customers

7. Exhibit positive attitude regarding work, and interactions with co-workers, management, franchisees and their customers

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

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