Our Opportunity:

Chewy is currently recruiting for an Inventory Control Operations Manager for our fulfillment center in Mount Juliet, TN. This role requires a candidate with the proven ability to drive process improvements and the ability to keep pace with our fast growth while motivating others to meet the challenges of an extremely deadline-driven environment. This individual will be someone who likes dealing with ambiguity, change, and enjoys getting into the details to drive improvements every single day.

What you'll do:

• Measurement of quality & inventory transaction accuracy while providing feedback to fulfillment operations
• Review & analysis of customer defect data with development of corresponding action plans to reduce defects
• Develop & execute daily, weekly & monthly action plans that increase quality, inventory accuracy & service
• Partner with Operations Managers in the communication of policies
• Follow up to ensure compliance & consistency for policies & procedures surrounding Inventory Control & Quality
• Plan & execute cycle counts as described in each area of the facility
• Establish & Maintain Inventory handling procedures within the building
• Plan for & identify root causes of inventory deviation through cause & effect analysis
• Lead & supervise a team supervisors & hourly associates in Inventory Control / Quality Assurance operations within the fulfillment center.
• Responsible for the overall direction, coordination, & evaluation of the operation

What You'll Need:

• 5+ years of management experience in fulfillment center/warehouse operations; prefer retail/e-commerce experience
• At least 4 years of management experience within Inventory Control, and/or Order Fulfillment
• At least 4 years of proven experience of effectively managing large groups of hourly employees.
• Experience with building or improving inventory management, order management, and warehouse management systems and processes
• Excitement for working in a start-up environment with high level of ambiguity and change
• Strong analytical, math, data analysis, listening & communication skills
• Ability to show Inventory & Quality improvement in a continually improving environment
• Ability to quickly pick up various software systems and data analysis tools
• Strong project management and continuous improvement skills
• Metrics driven mindset
• Customer service obsession, with willingness to do whatever it takes to satisfy customer needs
• Effective communicator and leader for employees, direct reports, cross-functional teams and executive leadership
• Proven ability to quickly adapt and drive the right results using data
• Highest levels of integrity and ethics
• Must flexible to work weekends and/or nightshift
• Candidate may require travel

Bonus:

• E-Commerce experience
• Certification and/or experience in Lean Six Sigma and/or Green Belt certification