Job description
JOBApplies regulations and procedures to determine eligibility of applicants and recipients for multiple public assistance benefits; provides basic employment services to clients; performs casework management duties for both benefit and employment services, and performs related duties as required.Working under close supervision, Integrated Case Worker I is the entry level of the Integrated Case Worker series. Employees in this class attend training sessions and work under close supervision to learn regulations, work procedures, forms, and public assistance and/or employment program requirements. After the initial orientation and training period, on-the-job experience is provided until the employee attains and demonstrates the level of competency necessary for promotion to the working level of Integrated Case Worker II. Employees are expected to promote to Integrated Case Worker II after one year of satisfactory performance at the entry level.SUPERVISION EXERCISED AND RECEIVEDIncumbents in the Integrated Case Worker I/II classification receive supervision from a Supervising Integrated Case Worker or a Human Services Supervisor.
EXAMPLE OF DUTIES
Duties may include, but are not limited to, the following: (For Integrated Case Worker I, duties are performed at the trainee level)Conducts group orientations and workshops to inform applicants and recipients of fundamental policies, programs, changes in rules, individual rights and responsibilities, and participation requirements; assists orientation participants complete applications and employment readiness evaluation forms for a variety of programs and servicesInterviews, advises and guides a diverse population of clients to ascertain employability, isolate barriers to employment, evaluate need for public assistance, determine benefit eligibility, identify need for ancillary services/payments, and authorize benefits and ancillary services/paymentsHandles crisis situations by authorizing benefits within specific guidelines or makes appropriate referrals to other staff and community resources for immediate services and assistanceConducts initial appraisal of case records to assess client's education, work experience, skills, abilities and job interest in order to advise and guide the client in his/her transition to employment and place the client in an appropriate employment services componentAssists clients with transportation, training, and other ancillary needs through authorization of ancillary services/payments and/or referral to other community resources or by provision of other assistanceIdentifies clients with existing or potential social behavioral, mental health, substance abuse, or other substantial barriers to employment for referral to other department staff or community resourcesAnalyzes financial, employment, family, and personal information to determine and authorize initial or continuing eligibility for multiple aid programsMay develop and/or conduct classes designed to assist clients in obtaining and maintaining employment, including classes in understanding the methods for seeking and securing employment, enhancing their job readiness, and in obtaining employment; advises participants in such matters as interview techniques, how to seek work, writing resumes, calling employers, and understanding the labor market.Interprets and explains policies, rules and regulations to clients; and apprises clients of their rights, responsibilities and eligibility for program participationResolves problems and discrepancies with information provided by securing documentation, medical condition substantiation, employment records and aid confirmation from other agenciesEnsures client application and declaration forms are completed accurately and thoroughly; obtains supporting information from clients and sources as requiredConducts diversion evaluations to identify and recommend lump sum benefits for clients with immediate job prospects where receipt of such benefits would permit continuation or acquisition of employmentDetermines when a client is not in compliance with employment program requirements and applies sanctions as mandated; and conducts client reconciliation interviews to bring clients back into conformity with requirementsUses a computer to input client information through an automated system.Organizes and manages client caseload, taking required action within specific time limits established by regulation and local policyMaintains case record files, modifies client employment plan and eligibility files as necessary, and monitors client compliance with program standards and agreementsConsults with and coordinates case management with other staff and service providersMay serve as one-stop assistant to assist and guide the public in applying and understanding the resources and available servicesMay conduct field visits to complete application interviews, monitor client progress and compliance with their Welfare-to-Work PlansEMPLOYMENT STANDARDSNote: The level and scope of the knowledge and skills listed below are related to job duties as distinguished between the two levels in the Definition section.Knowledge of: Regulations and procedures governing eligibility determinations and granting of aid for assigned program areasCommunity resources providing social, health, nutrition, housing, employment, training, child care, transportation and other necessary client servicesGeneral goals and purposes of public social services programsTechniques for interviewing and gathering information from a varied populationBasic labor market and needed employment skills and abilitiesMathematics sufficient to interpret client income and expense information to calculate benefits within program requirementsGroup presentation techniquesStandard office practices and procedures, including operation of standard and automated office equipment including basic computer applicationsRecord keeping principles and practicesTechniques for dealing with a variety of individuals from various socio-economic, ethnic and cultural backgroundsAbility to: Read, apply, and explain regulations, procedures and policies governing employment services programsUnderstand and apply vocational guidance, work-readiness appraisal, employment plan, assessment theory and conceptsUnderstand and apply methods and procedures for mitigation/reduction of barriers to employmentApply appropriate case-management techniquesMotivate clientsCollect and analyze data, information and situations, draw logical conclusions, and make appropriate recommendations, independent judgments and decisionsCommunicate clear and accurate information regarding clientsOrganize and prioritize work assignmentsMaintain accurate and systematic recordsPrepare statistical and narrative reportsUnderstand program objectives in relation to departmental goals and proceduresUse automated technology to maintain records and filesEstablish and maintain cooperative working relationships with fellow employees, clients and the general publicCarry out assignments and projects without detailed instructions
MINIMUM QUALIFICATIONS
Two (2) years of full-time experience performing clerical duties. Experience must include substantial public contact with clients and basic interviewing for the purpose of gathering information and explaining policies or clarifying information needed.OREighteen (18) months of full-time experience with responsibility for one or more of the following: determining eligibility for loans, financial assistance, unemployment, veteran's benefits, or publicly or privately financed health counseling and/or social services programs.OREighteen (18) months of full-time experience with responsibility for performing case management, vocational guidance services, employment counseling or placement work.ORSuccessful completion of 60 semester (90 quarter) units of college, including 15 semester (22.5 quarter units) or 15 continuing education credits in behavioral science in sociology, psychology, counseling, vocational guidance or any coursework related to the provision of employment services. Qualifying experience or education may be combined in order to meet the above requirements. When combining education and experience; fifteen (15) semester units or twenty-two (22) quarter units equals six months of experience.
SUPPLEMENTAL INFORMATION
ADDITIONAL INFORMATION A valid driver's license may be required at the time of appointment and employees may also be required to drive their own car, provide proof of car insurance, and a DMV clearance. Individuals who do not meet this requirement due to a disability will be reviewed on a case-by-case basis.The position may require pre-employment fingerprinting for a background investigation.Government agencies accessing US government information, which include federal tax information must ensure that background investigation requirements for all agency employees and contractors that have access to federal tax information are consistent with the IRS background investigation requirements for access to federal tax information. A background check may be required if the position requires access to these types of records. Background requirements consist of three components which include, fingerprinting, citizenship verification, and local law enforcement checks. Applicable agencies must conduct an investigation during the time of hire and ensure a reinvestigation is conducted 10 years from the date of the previous background investigation for each employee that has access to federal tax information.The ability to speak, read, and write Spanish in addition to English would be an asset in this position but is not required. Applicants for English/Spanish bilingual designated positions must take and pass the Merit System Services bilingual proficiency examination. VETERANS PREFERENCE If you would like to request Veteran's preference points as part of the application packet, please attach a copy of your DD-214 form to your application. EXAMINATION INFORMATION If supplemental questions are included as a part of this job bulletin, applicants may be rated based upon their responses to the supplemental questions. If rated, only those that are determined to be highly qualified will be invited to participate in the next step of the selection process. SPECIAL TESTING ARRANGEMENTS Special testing arrangements may be made to accommodate applicants for disability, military, or for religious reasons. If you require such arrangements, please contact the California Department of Human Resources, Merit System Services at mssprogram@calhr.ca.gov or 916-323-2756 a minimum of five business days prior to the scheduled examination date. Documentation may be required. ABOUT LASSEN COUNTY Lassen County is abundantly rich in natural beauty and has a terrain that affords residents year-round recreational activities. The County has excellent air quality, and its rural communities are ideal for raising families with a favorable cost of living, and low rate of crime and traffic. Lassen County is an outdoor paradise, where the beautiful Sierra Nevada and Cascade mountains meet the desert of the Great Basin. Because of the unique terrain, there's something here for everyone. Elevations range from the high desert to alpine levels, and the outdoor activities are among the best in the state – from golf to horseback riding, mountain biking, running and hiking on the extensive trails.
johnandkristie.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, johnandkristie.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, johnandkristie.com is the ideal place to find your next job.