Job description
Matrix Human Services is Educating Children, Supporting Families and Rebuilding Neighborhoods in Detroit.
Operating multiple programs in more than 35 Detroit locations, Matrix provides services to more than 25,000 individuals and families annually and operates the largest Head Start program in Detroit serving more than 1,900 children.
CORE VALUES:
- Being of Service
- Building Relationships
- Always Learning
- Committed to Results
JOB SUMMARY/ACCOUNTABILITY:
Responsible for assessing and assisting individuals and families with multiple needs who enter the Matrix Center for services. Enters demographic and relevant service utilization information of clients into the My Resource Network and other specified data systems. Maintain accurate records of client information in accordance with agency standards. Reviews enrollment applications and intake information to engage families and individuals. Works in partnership with other Matrix programs and Mission Partners to meet the needs of program participants.
GENERAL RESPONSIBILITIES:
- Works with customers individually and in families to intake demographic information.
- May direct clients to appropriate services within the Matrix Center.
- Keep accurate data/progress notes regarding clients.
- Conduct assessments, screening, and interviews with clients.
- Maintain: intake forms; assessment data; client release forms; attendance and participation forms and all progress notes.
- Maintain strict confidentiality concerning information gained through client interviews and program participation.
- Communicating and interacting with individuals and families possessing targeted barriers to self-sufficiency.
- Collecting, organizing, analyzing and processing information quickly and efficiently.
- Maintains accurate and timely records and prepares adequate and timely reports in the appropriate program database per program standards.
- Maintain a caseload of clients as assigned by the Program Manager.
- Ensure consumer records are in accordance with the Department of Community Justice, COA licensure and Matrix PQI standards.
- Participate in staff meetings and any other meetings necessary for doing the job.
- Perform other duties as assigned.
- Attend trainings on data systems as required.
POSITION QUALIFICATIONS:
- Associates Preferred (High School Diploma with 2 years of similar experience)
- Michigan Driver’s License
- Current Vehicle Insurance
- Able to work flexible hours
- Strong writing skills and the ability to handle multiple tasks
- Ability to travel as the position requires
- Full proficiency in Microsoft suite including Word, Excel, Outlook, PowerPoint
- Experience interacting with underserved populations
- Ability to take ownership and showcase the interpersonal skillset
- Highly effective problem-solving ability
- Self-driven with the ability to recognize improvement on processes and take initiative to execute changes
- Focused attention to detail, well-organized and demonstrated ability to prioritize multiple tasks, achieve desired results and adapt favorably to changing priorities
- Be flexible and available to interact with employees at all levels
- Excellent verbal and written communication skills
WORKING AND ENVIRONMENTAL CONDITIONS:
Works in a normal office environment with usual pressures of managing personnel and dealing with time constraints.
- COVID-19 Vaccination Requirement: Matrix Human Services complies with federal, state, and local laws regarding COVID-19 vaccination. Candidates will be required to provide proof of being fully vaccinated against COVID-19 upon commencing employment. Reasonable accommodations will be considered on a case-by-case basis for exemptions to this requirement in accordance with applicable law.
CONTINUOUS QUALITY IMPROVEMENT AND ETHICAL CONDUCT:
- All staff will use data to help achieve program goals; apply techniques and strategies that promote a culture of learning; identify and address gaps that continuously improve our programs
- All personnel of Matrix must adhere to the NASW Code of Ethics and incorporate Continuous Quality Improvement efforts into their everyday performance
- All Head Start employees must adhere to the federal regulations and requirements for Head Start operations including the Program Performance Standards, licensing regulations, and the NAEYC Code of Conduct
- Demonstrate and actively promote an understanding and commitment to the mission and values of Matrix Human Services.
Matrix Human Services is an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Matrix Human Services is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to
recruiting@matrixhs.org
. Michigan law requires that a person with a disability or handicap requiring accommodation to perform the essential duties of the job must notify the employer in writing within 182 days of the date that the need is known or should have been known.
About Matrix Human Services:
Operating multiple programs in more than 35 Detroit locations, Matrix provides services to more than 25,000 individuals and families annually and operates the largest Head Start program in Detroit serving more than 1,900 children.
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