Job description

JOB ANNOUNCEMENT

Position: Intake Coordinator

Reports to: Program Manager

Type: Full-Time Non-Exempt

ORGANIZATION DESCRIPTION
Opened in 1998, San Francisco SafeHouse is a 501(c)3 non-profit program that provides supportive services to homeless women surviving sexual exploitation. San Francisco SafeHouse offers both transitional housing and a day program, The Hope Center. The SafeHouse staff provides guidance through the women’s recovery providing a gender specific response to sexual exploitation, homelessness, and trauma. At both programs, participants are offered therapy, intensive case management, trauma informed groups, and a wide array of other services.

POSITION DESCRIPTION
This position is based at the Hope Center. The Intake Coordinator is responsible for 1) Providing a safe and welcoming environment for clients; 2) Conducting initial evaluation for qualification for programs; 3) Managing admissions and screening activities for clients; 4) Maintaining a working relationship with other community providers 5) Providing administrative assistance to the program manager.

SCOPE OF RESPONSIBILITIES

Direct Services (65%)

• Act as initial point of contact for clients seeking to enter SafeHouse programs
• Assess clients for program eligibility and complete all intake activities for clients and including eligibility forms
• Answer all incoming calls, respond timely to referrals, manage intake appointments, and document contact with potential clients
• Provide operational and direct service support for drop-in hours
• Assist case management team in preparing for groups on topics such as wellness, domestic violence, women’s empowerment etc.
• Create flyers and post information on relevant resources for clients

Administrative Duties (35%)

• Open client files and keep detailed and updated screening information
• Assist with tracking and coordinating in-kind donation
• Attend staff meetings and trainings
• Provide administrative support for the program manager
• Assist with Hope Center office supply ordering and related tasks
• Other duties as assigned

Qualifications:

• Bilingual and bicultural Spanish, Chinese, Tagalog, Vietnamese, or Thai highly preferred.
• Bachelor’s degree preferred, with at least 1 years of experience in social services working with vulnerable populations. Human Trafficking Training and Domestic Violence Training required within six months of hire.
• Ability to work a 40-hour work week during afternoon and evening hours; and occasional major holidays
• Aware of trauma-informed care, harm reduction models and cultural humility
• Commitment and understanding of social justice and systems of oppression
• Proficiency in Microsoft Office, including Word and Excel
• Ability to work independently and in a team environment

COMPENSATION: The salary range for this position is between; $52,244 - $62,000 annually, based upon experience. Benefits include vacation days and health/dental/vision insurance.

San Francisco SafeHouse is an affirmative action employer. All interested individuals, including survivors, people of color, women, and persons with disabilities, formerly incarcerated people and persons who are lesbian, gay, bisexual, transgender and/or intersex are encouraged to apply.

SPECIAL ADA REQUIREMENTS:
San Francisco SafeHouse is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disability, and will make reasonable accommodation when necessary. Position requires both standing and sitting and working at a keyboard for extended periods of time.

Job Type: Full-time

Pay: $52,300.00 - $62,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Paid sick time
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Evening shift
• Monday to Friday

Ability to commute/relocate:

• San Francisco, CA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person

johnandkristie.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, johnandkristie.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, johnandkristie.com is the ideal place to find your next job.