Lead Installer Tech

Position: Installation Technician, Non-Exempt
Business Unit: Serenity Bath Shower
Jacuzzi of the Triad
Function: Installation
Location: Salisbury, NC
Schedule: Varies

What you will love
Pay range of $300 to $450 per day
4-day workweek with the potential for 5 days (optional overtime)
Company vehicle provided, gas covered
All tools and materials provided
In depth training provided

REPORTING STRUCTURE:
This position will report to the Production Manager.

POSITION SUMMARY
The Installation Technician is responsible for managing daily installation operations and activities. Drives installation revenue via strong customer relations, high quality installation, strong organization and overcoming installation obstacles.

KEY DUTIES AND RESPONSIBILITIES

• Traveling to customers’ homes
• Removal and disposal of customers’ existing bath and shower systems (Following all Lead Safe work practices in homes prior to 1978)
• Installing bath and shower systems per company approved installation methods
• Maintaining a clean and safe jobsite for both installation team and homeowner
• Managing customer interactions and communications while on a jobsite via contract review, location determination of all finished products and reviewing all warranty, care and maintenance instructions
• Maintaining a clean and properly stocked installation vehicle
• Properly communicate with Production Manager via stage photos, text or phone communication of any nonstandard installs
• Responsible for driving a safety-minded jobsite culture and ensuring a safe work environment
• Ensures compliance with company standards for cost control, waste reduction, quality, OSHA, safety, and complete and on-time delivery.
• Communicates consistently and effectively.
• Drives and exemplifies core values fostering a culture of growth and excellence.
• Drives a safety-minded culture and ensures a safe work environment.
• Delivers high quality and volume of work when working under pressure or with short turnaround times.
• Performs other related duties as assigned.

REQUIRED SKILLS / ABILITIES

• 1-2 years of progressive installation experience and responsibility
• Leadership skills to manage job site.
• Training skill to share and develop apprentice installers
• Must be dependable
• Strong team player
• Ability to effectively relate and communicate with all levels of employees and customers.
• Must be dependable and demonstrate thorough follow-up and responsiveness internally and externally.
• Proficient in Microsoft Office Suite (Word, Excel and PowerPoint)
• Must be able to manage multiple tasks and priorities and easily adapt to changes
• Must have valid driver’s license

CORE COMPETENCIES

Results Orientation: Focusing on the desired end results; setting challenging goals, focusing effort on the goals, and meeting or exceeding them. Maintains commitment to goals, in the face of obstacles and frustrations. Has a strong sense of urgency about solving problems and getting work done.
Managing Performance: Takes responsibility for one’s own and your employees’ performance, by setting clear goals, expectations, tracking progress, ensuring feedback, and addressing performance problems and issues promptly. Results driven.
Establishing Focus: Develops and communicates goals in support of the business mission. Ensures people understand how their work relates to the business mission. Develops and implements strategic goals to improve manufacturing processes that impact quality, cost, delivery
Customer Orientation: Demonstrates concern for satisfying external and internal customers. Quickly and effectively solves problems. Talks to customers to find out what they want. Finds a way to measure and track customer satisfaction. Passion for the health and safety of production employees.

WORKPLACE CONDITIONS
The employee will frequently use a computer keyboard, mouse, and telephone. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and viewing a computer screen. Employee may be required to sit for extended periods of time in front of a computer screen. Employee must work in manufacturing environment daily. Employee must wear required PPE.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position works in a typical manufacturing and office environment. The noise level in the work environment is usually moderate. The statements in this job description are intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties and skills required.