Inspector - License & Cert

If you are looking for a place to work where you can establish a career that is filled with purpose, this is the job for you!

In this front-line field position, the Inspector V conducts initial inspections, re-licenure inpections, follow up inspections, and investigations of complaints and incidents as a team member or individually, including complaints related to abuse, neglect or exploitation in Licensed-only Home and Community Support Services Agencies (HCSSA). May conduct abuse/neglect investigations for other licensed only providers (Assisted Living/Home and Community Based/Day Activity Services Centers). The Inspector completes inspection/survey reports listing deficiencies/violations and prepares written reports supporting the actions and remedies recommended. Participates in surveys, inspections, and investigations with assigned team and accepts assignments as needed. Occasionally might need to testify at hearings or in court proceedings to provide information regarding policy/procedures, history, findings, or activities.

The state of Texas offers many benefits to employees. HHSC is a qualifying organization for the Federal Public Service Loan Forgiveness Program, which forgives the remaining balance on college student Direct Loans after making 120 qualifying monthly payments. We also offer excellent health benefits, a lifetime monthly retirement annuityas well as 401(k) and 457 Programs under the Employees Retirement System of Texas.

Essential Job Functions:

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

Conducts on-site licensure inspections, complaint and incident investigations for allegations of abuse and neglect, and annual comprehensive surveys in facilities to determine compliance with certification and licensing health and safety regulations.

Communicates clearly and accurately with others (internally and externally) to provide, exchange, or verify information, answer inquiries, address issues, or resolve issues or complaints regarding services provided in Texas long-term care facilities/agencies, including to ensure such services meet any resident’s specialized needs.

Conducts exit conferences with facility/agency staff regarding findings and can assist in developing a plan to correct deficiencies. Completes licensing inspection or survey reports detailing deficiencies, recommended remedies, and narratives to support regulatory findings.

Visits agencies/facilities regulated by Long-Term Care Regulatory (LTCR) to verify correction of previously cited regulatory violations. Performs quality assurance reviews of documents prepared by others; for example, publications, assessments, and reports.

Occasionally might need to testify at hearings or in court proceedings to provide information regarding policy/procedures, history, findings, or activities.

May supervise the work of others.

Performs related work as assigned.

Knowledge Skills Abilities:

Knowledge of issues, concerns, and needs of populations at risk including adults and children with mental health issues and intellectual, developmental, and physical disabilities.

Knowledge of program regulations and procedures, and survey techniques and principles.

Knowledge of acceptable professional standards of care.

Knowledge of program regulations and procedures, and survey techniques.

Knowledge of or experience in long-term care regulatory services including surveys, investigations, or enforcement.

Skill in effective verbal and written communication.

Ability to operate a computer, tablet, laptop device, smartphone, and various software packages, including Microsoft Office.

Ability to conduct interviews in various settings.

Ability to conduct complex on-site facility inspections for compliance determinations.

Ability to establish and maintain effective work relationships with team members and others.

Ability to interpret policies, procedures, and regulations.

Ability to work independently.

Ability to exercise professional judgment and reach sound decisions.

Ability to learn, remember, and integrate complex concepts, difficult procedures, or complicated processes

Ability to use the computer for writing reports.

Ability to multitask and track multiple activities with competing priorities.

Ability to handle situations of high stress and conflict.

Registration or Licensure Requirements:
Valid driver’s license

Initial Selection Criteria:
Graduation from an accredited four-year college, university or associates degree in fields such as, Nursing, Criminal Justice, Psychology or Social work or law enforcement and/or military background; or
Experience conducting investigations.
Experience with individuals with mental illness, intellectual or developmental disabilities, or physical disabilities preferred
Experience may substitute for education year for year.

Additional Information:
Req 561772
All applicants must pass a fingerprint criminal background check.
Flexibility in work hours is required for this position. The job requires 80% travel, with most travel during the day. However, some overnight and weekend travel is required, as well as occasional on-call duties for emergencies or high-priority situations with program providers. Must have reliable transportation.

This position requires using the applicant's motor vehicle to complete job functions. Applicants for this position must have a reliable motor vehicle and a valid Texas driver's license appropriate for the car and passenger or cargo load. Applicants must provide proof of insurance and license.

Newly-hired HHS employees in eligible positions will be assigned an HHS cellular phone and tablet. This position requires travel to and from interviews. This requires working independently while maintaining responsiveness to supervision and assigned units.

Factors such as education and experience may be considered when establishing the starting salary; however, the starting salary for this position may not exceed the maximum of the pay group. Experience as a Certified Peace Officer, Law Enforcement, Military Investigations, or Military Police may provide helpful skills in this position.

Note: This position is able to work a compressed workweek with options Monday-Thursday, Tuesday-Friday, and Friday-Monday, 10-hour days.

If you are an active or former licensed nursing facility administrator, certified nurse aide, or medication aide, hiring will be pending until professional licensing and Employee Misconduct Registry checks are completed.


In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the online application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need an accommodation to participate in the interview process, please notify the person scheduling the interview.

MOS Code:
No direct military occupation(s) relate to the initial selection criteria and registration or licensure requirements for this position. All active duty, reservists, guardsmen, and veterans are encouraged to apply. For more information, see the Texas State Auditor's Military Crosswalk (https://www.hr.txstate.edu/veterans/veteranspreference/militarycrosswalk.html)

Top 10 Tips for Success when Applying to Jobs at HHSC and DSHS

HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.

In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.