Job description

INSIDE SALES CUSTOMER SERVICE REPRESENTATIVE

RAIL / ROLLING STOCK OR HEAVY EQUIPMENT EXPERIENCE PREFERRED

Classification: Exempt Salary position

Reports to: Customer Service Manager

** NOTE: This position is located at our facility in Beaufort, SC.

Applicants must be authorized to work in the United States

Do you have proven Inside Sales Customer Service experience with industrial or heavy equipment sales? Are youlooking for a workplace where you can build strong relationships with other team members? Do you enjoy the challenge of helping your customer succeed? Do you find it rewarding to build customer relationships that deliver a “wow” experience?

As an Inside Sales Customer Service Representative with Geismar North America, Inc. in our Beaufort, SC, facility, you will serve as a key contact and liaison between our clients, our outside Sales and technical support team and our production operations in meeting our customer’s needs.

This position is NOT a cold call sales position; but rather requires strong inside sales and customer service and support skill sets, identifying and delivering railway repair and maintenance products, technical documents and equipment to our clients.

· Preferred Education & Experience
Railway equipment maintenance and repair industry experience is desirable.

· Experience in a heavy equipment or commercial vehicle related industry may be considered for substitution.

· Associates’ Degree in Business Management or another related field is preferred.

Qualifications

· 3 years of Inside sales and/or industry-related customer service experience

· Fluent with Microsoft Office applications (especially Excel)

· Strong attention to detail

· Communications proficiency

· Results-driven

· Knowledge of Salesforce.com is a plus

JOB DESCRIPTION

The Inside Sales Customer Service Representative is responsible for processing orders for company products and services, expediting and coordinating flow of work within or between internal departments, and reviewing agreements or proposed agreements for conformity to company rates, rules, and regulations.

Essential Functions

· Monitor portals for assigned accounts so that orders placed are received and submitted timely. Submit all orders to M3 ERP system, on a timely basis (within 2 hours of receipt) including those received by methods other than customer portals.

· Coordinate with Shipping and Production as necessary to ensure the right products are shipped to customers.

· Manage large amounts of inbound and outbound calls in a timely manner. Answer calls and emails from customers and provide quotes, submit sales orders, process returns, and handle or coordinate any other potential customer need.

· Negotiate with customers, assess areas of dispute, and amend contracts when required.

· Serve as liaison with manufacturing, engineering, quality assurance, and shipping personnel on production orders.

· Support and assist Sales representatives including processing of distribution orders to ship product to individual sales rep locations.

· Support and assist other Geismar business units with quotes, sales order submission, shipments, as needed. Work with Sales Support Secretary (as needed) to finalize commercial paperwork for international orders.

· Prepare all documents for domestic and international shipments including invoices, and needed certifications.

· Ensure proper billing of freight and special charges.

· Ensure pricing integrity with products submitted on sales orders.

· Issue credit requests per verified customer debits, internal management requests, or for billing error correction.

· Frequently attend product/ equipment training to improve knowledge and performance level.

· Assist in training and developing new employees.

· Generate correspondence to secure additional customer information or resolve customer disputes.

· Maintain files of all documentation.

· Assist with other projects outside of customer service.

Work Environment
This job operates in a clerical, office setting with daily interaction in the Warehouse and plant areas. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands
This job may require the individual to lift 50 lbs. or less if product inventory movement is required. Generally, it is a largely sedentary role. Some filing is required. This would require the ability to lift files, open filing cabinets and bending or standing on a stool as necessary.

Position Type and Expected Hours of Work
This is a full-time position and typical work hours and days are Monday through Friday 8:00 am to 5:00 pm.

Travel
Minimum travel is expected for this position

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

BENEFITS

GEISMAR NORTH AMERICA, INC. offers a robust benefits package [upon completion of plan guideline requirements and probationary period(s)] to include:

§ Medical, Dental, Vision insurance coverage (Employer share approximately 80%)

§ Company paid Group Life, STD and LTD

§ 401K Plan with Employer Disbursement of 3% of Annual Salary, PLUS an additional one-to-one match of up to 3% when Employees contributions at least 3% upon meeting Plan guideline requirements

§ Paid Time Off (accrues at 5 hours per pay period; up to 120 hours per year)

§ 10 ½ Paid Holidays

GEISMAR OF NORTH AMERICA, INC. is an EEOC compliant company.It is our policy not to discriminate against any applicant for employment, or any employee because of age, color, sex, sexual orientation, disability, national origin, race, religion, or veteran status.

We support affirmative action to ensure that the EEO Policy is implemented, with particular regard to: advertising, application procedures, compensation, demotion, employment, fringe benefits, job assignment, job classification, layoff, leave, promotion, recruitment, rehire, social activities, training, termination, transfer, upgrade, and working conditions.

We are dedicated to making it understood by the employment entities with whom we do business, and in employment opportunity announcements that the foregoing is company policy and all employment decisions are based on individual merit only.

We encourage qualified disabled persons, minorities, special disabled veterans, and Vietnam Era veterans to apply for employment. Individuals who may need reasonable accommodate are encouraged to apply.

It is our policy of that all company activities, facilities, and job sites are non-segregated. Separate or single-user toilet and changing facilities are provided to assure privacy.

Finally, we ensure and maintain a working environment free of coercion, harassment, and intimidation at all job sites, and in all facilities at which employees are assigned to work. Any violation of the policy should be immediately reported to your supervisor or the company Human Resources Manager.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Beaufort, SC 29906: Reliably commute or planning to relocate before starting work (Required)

Education:

• Associate (Preferred)

Experience:

• Customer service: 3 years (Required)
• Inside sales: 3 years (Required)
• Microsoft Excel: 3 years (Required)
• INDUSTRIAL SALES: 3 years (Preferred)

Language:

• English (Required)

Work Location: In person

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