ORGANIZATION SUMMARY:

Catholic Charities is one of the largest, oldest, and most comprehensive nonprofit human services organizations in Northern California, annually reaching more than 60,000 vulnerable individuals of all faiths in San Francisco, San Mateo, and Marin Counties. With a staff of approximately 450, reaching peaks of nearly 600 with seasonal hires, a budget of $54.3 million, and a current governing board of 27, this venerable, fully-accredited, independent 501(c)(3) nonprofit addresses some of the most pressing community needs – homelessness, generational poverty, immigration, inequality, hunger, aging in isolation, and communicable disease - to name a few – with compassion and services of highest quality.

Program Description:

Catholic Charities OMI Senior Center helps seniors maintain their independence by providing activities and classes in a safe environment during the day. Seniors receive hot meals, guidance, and support as well as referrals to additional services available throughout San Francisco.

Job Description:

Under the supervision of the Program Director, the Information and Assistance Specialist assists in the navigation of the home and community-based long-term care system; provides assessment, information, referral and assistance to older adults, disabled adults, caregivers, individuals and agencies; performs follow-up to ensure delivery of services; collects, updates and shares information on community resources, and completes outreach activities as assigned.

Job Duties & Responsibilities:

• Conducts intake and needs assessments of all clients in order to provide them with information and/or referrals to agencies, resources, or services that match their needs.

• Assists clients in accessing needed services and advocates on their behalf when the requests do not require short-term casework level of assistance. (e.g., contacting agencies on behalf of clients, filling out forms, writing letters, or making phone calls to set up or confirm appointments).

• Provides clients with information and/or translation services and assist with forms as needed.

• Provides referral follow-up confirming that clients obtained actual services.

• Establishes contacts and maintains good working relationships with key personnel in other agencies, including community-based service providers in the district and citywide providers.

• Provides information and promotes utilization of services by conducting outreach to businesses, groups and individuals; schedules and makes presentations to various target groups two or more times a month.

• Attend resource fairs, and ADRC Partnership meetings assigned by the Program Manager.

• Attends trainings to enhance skills in working with the seniors and adults with disabilities.

• Works closely with ADRC volunteers and student interns to extend their outreach and support to clients.

• Participates in professional development trainings as assigned by the Program Manager.

• Completes proper documentation, data entry of reports, and submit monthly service logs and reports as needed.

• Provides telephone and office support, including outstations at other agencies as needed.

• Makes recommendations to enhance and improve services.

• Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Qualifications:

• AA Degree and three years related work experience in social services in a community-based social service setting.

• Experience in providing health, social, and/or aging services in the community, especially with diverse communities and knowledge of community resources.

• Leadership abilities, teaching experience, ability to take-charge and/or make decisions as needed.

Knowledge, Skills & Abilities:

• Ability to relate to seniors, people with disability and persons in crises.

• Knowledge of structure and content of services to seniors.

• Ability to work independently in a culturally diverse setting/community.

• Promote a positive professional and organizational image in the community.

• Solid written and verbal communication skills.

• Good problem-solving skills and ability to follow through.

• Strong interpersonal, communication, and telephone skills

• Computer literacy.

• Second language skills in Tagalog, Cantonese, Mandarin and Spanish required.:

• Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in cross-cultural situations.

Council on Accreditation (COA) Roles Is responsible for accurate and timely data entry that aids Performance and Quality Improvement (PQI) reporting and case record reviews.


Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Frequent Bending, standing, stooping, kneeling, reaching, twisting, and walking.

• Intermittent Lifting, pushing, and pulling.

• Frequent Repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.

• Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and extensive reading.

• Driving is not required for this position.

If driving a car is required for the position, incumbent must have a valid California driver's license and be able to provide proof of DMV record and personal insurance (if required.)

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• May include contact with clients with mental health issues who demonstrate behaviors such as use of profanity, shouting, running away, self harm and violence.

• The worker is occasionally exposed to cleaning products.

• The worker is occasionally exposed to perfume or scents in personal care products used by employees, clients, and visitors.

• The worker is regularly exposed to arts and crafts supplies that may contain an odor such as non-toxic paint, glue, permanent markers, dry erase markers and crayons.

• The worker is occasionally exposed to latex, bleach solution, cigarette smoke, and animals for pet therapy projects.

• The worker is subject to atmospheric conditions: One or more of the following conditions that affect the respiratory system of the skin: Fumes, odors, dusts, mists, gases or poor ventilation.

• The worker is subject to noise: Noise level in work environment can be moderate to excessive.

• The worker is subject to outside environmental conditions: No effective protection from weather.

• The work environment includes traveling using various modes of transportation.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

CATHOLIC CHARITIES IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER and is committed to providing equal employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, sexual orientation, gender identity, legal domicile status, veteran status, disability, or AIDS/HIV status or any other characteristic protected under federal or state law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.