Job description

CMA CGM Group, founded by Jacques R. Saadé, is a leading worldwide shipping & logistics group. Now headed by Rodolphe Saadé, CMA CGM reinvents transport and logistics in order to offer an integrated maritime, port and land service that exceeds its customers' expectations. Present in over 160 countries through 755 offices, 750 warehouses, equipped with a young and diverse fleet of 511 vessels, CMA CGM serves 420 of the world's 521 commercial ports and operates on more then 200 shipping lines. The group currently employs 110,000 people worldwide, including nearly 2,400 in Marseille, in its headquarters in Marseilles.

This position will be responsible to :
Answer incoming calls, ensuring customers receive tier 1 level customer service
Answer / Assign customer service emails, and ensuring customers receive tier 1 level customer service within SLA
Answer incoming live chats, ensuring customers receive tier 1 level customer service
Provide updates on shipments using relevant rail and terminal websites to provide accurate information to our customers
Liaison between external and internal customers for import issues and follow up as needed
Provide notices or other information to customers as applicable for holds, vessel arrival information, customs information, delays, or release status notifications
Ensure contact information is accurate in LARA and Footprints
Miscellaneous related duties or projects as assigned.

Skill Sets / Education & Experience Requirements:
High School Diploma or GED.

Minimum 1year general work experience required.
Proficient computer skills to include basic Microsoft applications (Excel, Outlook, Word, Internet Explorer)
Ability to accept and retain instruction
Multi-tasking abilities to perform in a high-volume call center environment
Communicate and listen effectively
Able to think quickly to identify problems as well as research solutions
Display attention to detail
Excellent phone etiquette and proven customer service abilities
Ability to work in a fast-paced environment

Skill Sets / Education & Experience Preferred:
Associates Degree preferred.

Must be able to work 10 am to 7 pm Monday through Friday.

CMA CGM (America) LLC is committed to equal employment opportunity for all qualified persons without regard to race, color, religion, sex, national origin, pregnancy, age, sexual orientation, marital status, gender identity, veteran status, disability, or any other legally protected classification.

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