Job description

The Role

• Lead the development and employment of the HVAC Service Department in pursuit of organizational goals while enhancing the customer's experience.

Responsibilities

• Integrate sales strategies across other departments to drive profitable results.
• Show technicians how to establish customer rapport to sell the right products and services.
• Understand sales criteria and hold your team accountable for exceeding revenue goals.
• Work alongside customer service and dispatch to ensure overall success of the business.
• Monitor performance of field technicians and advise them on how to improve.
• Manage team schedule to meet ongoing customer demand and seasonal spikes.
• Make sure incentive programs are equitable and properly documented.
• Review and approve invoices, time cards, curbside feedback and option sheets.
• Serve as a technical back-up for field technicians when necessary.

Competencies for Success

· Develop a proven track record in operations

· Ability to inspire and lead others to attain company goals.

· Highly organized with exceptional follow-through abilities.

· Strong verbal and written communications.

· Quick, sound decision-making abilities.

· Good presentation and public speaking skills is a plus.

· Ability to build trust and demonstrate empathy.

· Excel in a fast-paced, goal-driven environment.

Job Type: Full-time

Pay: $60,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Milford, NH 03055: Reliably commute or planning to relocate before starting work (Required)

Experience:

• HVAC: 3 years (Required)

Work Location: One location

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