Job Announcement

Works as part of the Public Assistance & Employment Services (PAES) Division under the Health Access Assistance Team (HAAT) - Hospital Medicaid Unit. Under general supervision, provides paraprofessional support to human service workers who determine eligibility for public assistance programs. Uses of automated technology to document, obtain, and verify information, and to generate reports including scanning of documents. Prepares and maintains statistical reports and records. Assists with the coordination and monitoring of the unit work. Provides back up for administrative aides as workloads and deadlines require. Interacts with county staff, community-based organizations, and customers to answer inquiries, problem solve, and verify information that is needed. Identifies, researches, and solves service delivery problems. Supports all areas of Central Function Team as needed.

Note – This job advertisement may be used to fill any additional vacancies that occur within the HAAT in the future. This position is also eligible for a hybrid telework schedule after the first 30 days of employment.

Illustrative Duties

Assists professional staff with specific routine care management services such as
program publicity, routine/limited service eligibility determination, intake/history client
interviews, language translations, interpretations of health information and services, and
administration and scoring of diagnostic tests;
Maintains/updates information on available human services and obtains information on
new services;
Maintains resource library and assists clients with use of library;
Collects and presents information regarding client dissatisfaction or misuse of services;
Collects, formats and presents program statistics for reports and program assessments;
Teaches, interprets and/or assists with conducting health information classes.

Required Knowledge Skills and Abilities

Knowledge of the basic principles of human behavior;
Knowledge of word processing and data management programs (Excel, survey software)
Ability to communicate effectively to clients;
Ability to organize information and records;
Ability to communicate in written format;

Employment Standards

MINIMUM QUALIFICATIONS:
Any combination of education, experience and training equivalent to graduation from high school or GED issued by state department of education; plus three years of work experience, including two years in some area of human services (related two-year [associate] degree may be substituted for the required human service experience).

CERTIFICATES AND LICENSES REQUIRED:
None.

NECESSARY SPECIAL REQUIREMENTS:
The appointee to the position must satisfactorily complete a criminal background check and a Child Protective Services check.

All newly hired employees are required to be fully vaccinated against COVID-19 (two weeks after the last required dose) as a condition of employment or obtain approval of a medical or religious exemption prior to their start date. Proof of an exemption or vaccination status will be required during the pre-employment onboarding process. New employees who obtain an exemption from the vaccine mandate for medical or sincerely held religious beliefs may be subject to a weekly testing requirement. Vaccinated employees and employees with a medical or religious exemption will complete the attestation online on their first day of employment or shortly thereafter.

PREFERRED QUALIFICATIONS:

• Previous experience in working with the public and managing multiple tasks at one time.
• Clear and concise oral and written communications skills.
• Excellent organizational and interpersonal skills.
• Experience using automated technology.
• The education or experience should have prepared the applicant with the ability to provide excellent customer service to a diverse population.

PHYSICAL REQUIREMENTS:
Ability to input, access, and retrieve information from a computer.
Ability to travel to various locations throughout Fairfax County to provide coverage, attend meetings and trainings. Visual acuity to review detailed drawings, plans and documents.
All duties performed with or without reasonable accommodations.

SELECTION PROCEDURE:
Panel interview. May include practical exercise.

The population of Fairfax County is very diverse where 39.8% of residents speak a language other than English at home (Spanish, Asian/Pacific Islander, Indo-European, and others) and we encourage candidates bilingual in English and a foreign language to apply to this opportunity.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. DHREmployment@fairfaxcounty.gov EEO/AA/TTY.