Job description

General Manager – George Howell Coffee

Boston MA

George Howell Coffee is an artisanal coffee roaster with a flagship cafe at The Godfrey Hotel in Boston and two smaller cafés in Boston Public Market and Newtonville. As a company, we are passionate about our guests and want them to take part in the adventure as we explore the rainbow of coffee flavors. With deep roots in excellence, we strive to deliver, without overpowering, all the translucent layers of flavor inherent to great coffees. George Howell is committed to our employees, paying above-average wages, promoting education about coffee, and offering career advancement through its mentoring program. We hope to meet you soon.

At our café at The Godfrey Hotel, the General manager is at the center of the guest’s hospitality experience and our team’s performance. Our managers create a warm, welcoming environment for the guests and staff.

Our Godfrey café manager is responsible for overseeing an extensive coffee program, often serving up to 10 different coffees and espressos on a daily basis, retail bag and equipment sales, daily customer coffee education program, controlling financial costs and working with the team to deliver on expectations set by leadership. We are looking for a candidate that will take ownership over the daily operations of the café ensuring every aspect is executed with excellence in mind. No nights!

Authority, Duties and responsibilities:

• Work with senior management to identify, develop and evaluate innovative offerings in the restaurant/café including coffee flight program, artisanal food, beer & wine, beverage and coffee products
• Oversee all operations for your store, ensuring top guest experiences and the highest team performance in a best-in-class work environment
• Coach, direct, support, and recognize Team Members through performance feedback, including disciplinary action when necessary
• Assist in achieving sales and profitability goals while leading the team in providing an experience that is grounded in hospitality
• Control operating expenses through the timely maintenance of the café and equipment
• Oversee and mentor a staff of 20+ team members
• Assist with launching a specialty coffee drink, beer & wine and dessert program.
• Work with hotel management to provide excellent service and product to their guests
• Ensure consistent achievement of speed and steps of service at all business levels
• Teach our company’squality standards to Team Members and ensure we maintain those standards.
• Participate in ongoing personal training to advance your food and beverage knowledge and share this knowledge to the guests and staff
• Ensure guests and staff are warmly received and welcomed at every opportunity and engage with our guests to deliver a personalized experience
• Perform all roles and duties of a Team Member as needed
• Constantly develop, propose, and implement improvements to service and operations—thinking outside the box to make our café stand alone as an industry innovator and leader
• Ensure all areas of guest experience meet or exceed all established benchmarks for quality and consistency
• Anticipate guest and store needs by constantly evaluating operations, forecasts and trends including keeping well stocked and adjusting pars as needed given sales volume
• Enforce sanitary practices for food handling, exceptional cleanliness, and maintenance of kitchen, dining and storage areas.
• Perform for basic banking and accounting, with support of the leadership team

We are looking for people who:

• Put people first
• Demonstrate a passion for our quality artisanal products
• Display contagious energy
• Emphasize teamwork
• Is committed to delivering top performance and exceeding standards
• Is process driven
• Have excellent communication and customer service skills
• Maintain punctual and consistent attendance
• Driven to constantly improve and grow
• Bachelor's degree, or equivalent, preferred in café and restaurant management or related field. A combination of practical experience and education will be considered as an alternative.
• Minimum of three years of directly related café or casual dining restaurant management experience which includes personnel management and operational experience.
• Minimum of 3 years in similar general manager level role
• Can fluently read and speak English. Bilingual candidates a plus.
• Fully functional with POS operations and MS Office

Physical Requirements:

• Ability to maintain stationary (e.g. standing) for extended periods of time frequently and be on your feet for up to 8 hours per shift
• Ability to move around the restaurant/café throughout the day assisting staff and guests as well as performing shift responsibilities
• Ability to move and lift supplies, equipment, boxes and other items up to 50 pounds from floor to shelves, under counter and up a set of stairs frequently
• Ability to reach items under counter and overhead on shelves frequently
• Ability to tolerate exposure to cleaning solutions frequently

Highly competitive salary based on qualifications and bonus based on key performance metrics.

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We are an equal opportunity employer. Therefore, qualified applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical or mental disability, genetic information, marital status, sexual orientation, gender identity, gender expression, military and veteran status, or another protected category.

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www.georgehowellcoffee.com

Job Type: Full-time

Pay: $85,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience level:

• 3 years

Restaurant type:

• Café
• Coffee shop

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

People with a criminal record are encouraged to apply

Ability to commute/relocate:

• Boston, MA 02111: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• We require all employees to provide proof of COVID vaccine status or provide a religious or medical exemption. Can you comply?

Experience:

• coffee shop or restaurant: 3 years (Required)

Work Location: In person

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